still no registiring possible, still no uninstall posible

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 7
Comments: 3

Hello The email beneath I received from you a few days ago. Of course I did install the latest version ( downloaded from the registered product side) I realy like to receive a solution for the following persisting error: 1) I cannot register (My solution was to un-install Acronis and Re-install it) 2) Uninstall does not function due a fatal error from you install package (I download a new version but this messages still coming back) 3) Contact you support (Offered me cleanup tool that required me to deactivate UAC, but I do not have that possibility. All and all I’m still with troubles, please contact me by phone because email exchange ( your response) takes to long). Regards hans de cocq +31650620777 ------------ From: Acronis Customer Central [customerservice@acronis.com] Sent: Thursday, August 27, 2009 2:03 PM To: hansdecocq@gmail.com Subject: [Case 00294135] registering keep going wrong [ ref:00D3Zcb.500576Rm2:ref ] Thank you for contacting Acronis! We are sending you this letter to assure you that your message has been received, and a new case 00294135 was created. Please do not submit your request more than once; multiple submissions generate extra paperwork that simply slows down response times. Please note that most problems are frequently solved by downloading and installing the latest updates for Acronis software. If you have not done so, please download and install latest build from http://www.acronis.com/homecomputing/support/updates/. You can also quickly find the answers to your questions in Acronis Support Knowledge Base at http://www.acronis.com/homecomputing/support/kb/. Thank you again for your consideration and patience. Best regards, Acronis Customer Central [ ref:00D3Zcb.500576Rm2:ref ]

Mon, 08/31/2009 - 12:37
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 17
Comments: 2991

Hello Hans de Cocq,

Thank you for using [[http://www.acronis.com/homecomputing/products/trueimage/ | Acronis True Image]]

Your Acronis True Image Home 2009 and Acronis True Image 11 Home licenses are already registered under your account. Please log in and download the latest build of the program. You can learn more on how to download the latest build here.

Phone-based support is available via Acronis AdvantageSM or Pay Per Incident support programs. The phone number for priority support will be sent immediately after purchasing an Acronis AdvantageSM or Acronis Pay Per Incident support license.

A support program can be purchased either from Registered Products and Support section in My Account or in Start Here Wizard.

To purchase a support program, please log in to your account, click Registered Products and Support and click one of the support program options available for the registered serial.

The available support program options are shown depending on the type of support program encoded into the serial and the type of product.

You can learn more about Acronis Advantage - Support options here.

Please note that you can always remove the program manually, the entire description of the process is available here.

Thank you.
 

Thu, 09/03/2009 - 05:28
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