Sudden license server issue really ticking me off
Having various issues with latest acronis release (17437). Mostly working and has been backing up VMs. Then this morning I suddenly get this error:
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1 Information 5/1/12 8:37:34 AM Command 'Backing up' is running.
2 Information 5/1/12 8:37:35 AM Backing up VM 'vm://host-76753/420ba8a0-d8e2-9fe6-67dc-64a36cb087fa?type%3dvmwesx'.
3 Error 5/1/12 8:37:38 AM Failed to back up virtual machine 'sntiDev'.
Additional info:
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Error code: 32852
Module: 114
LineInfo: c35c04057128fe19
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Failed to back up virtual machine 'sntiDev'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d292
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Failed to prepare for backing up.
--------------------
Error code: 32850
Module: 114
LineInfo: 7d0f647ae0a6c456
Fields: $module : disk_bundle_tape_off_glx_pic
Message: There is no license required to perform the operation with 'sntiDev'.
--------------------
Error code: 32821
Module: 114
LineInfo: 7d0f647ae0a6c53e
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Cannot find an Acronis Backup & Recovery 11 edition that provides the following functionality: 'FEATURE_ABR_VIRTUAL_AGENT_ESX'.
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4 Error 5/1/12 8:37:38 AM Command 'Backing up' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c94f4
Fields: $module : service_process_glx
Message: Command 'Backing up' has failed.
--------------------
Error code: 32834
Module: 114
LineInfo: c35c04057128fd8f
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Virtual machine backup has failed.
--------------------
Error code: 32853
Module: 114
LineInfo: c35c04057128fdd0
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Not all virtual machines have been backed up.
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe19
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Failed to back up virtual machine 'sntiDev'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d292
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Failed to prepare for backing up.
--------------------
Error code: 32850
Module: 114
LineInfo: 7d0f647ae0a6c456
Fields: $module : disk_bundle_tape_off_glx_pic
Message: There is no license required to perform the operation with 'sntiDev'.
--------------------
Error code: 32821
Module: 114
LineInfo: 7d0f647ae0a6c53e
Fields: $module : disk_bundle_tape_off_glx_pic
Message: Cannot find an Acronis Backup & Recovery 11 edition that provides the following functionality: 'FEATURE_ABR_VIRTUAL_AGENT_ESX'.
--------------------
Task 'Daily backup' has failed on machine 'AcronisESX-Hopefully'.
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AconisESX-Hopefully is an ESX Agent Appliance on our server.
DOH, fixed. removed screenshot.
I spoke with an Acronis Tech today and got this issue resolved, well I hope so. Will know tonight once backups run formally. Early tests indicate things working.
Carl, would you mind to share what helped, especially if it's different from http://kb.acronis.com/content/30164 (you should have been redirected to that article by the KB link)?
The problem is we have an extra ESX Server machine on the vSphere which we have around in case an ESX server dies. We had to disable the license associated with it so we maintain our license count.
What burns me, is one server is a 3.5 server with only one VM which I don't back up. I can't no way no how FORCE acronis to not recognize that machine and ONLY the ESX Servers for which I'm backing up VMs and have Licenses. I removed and revoked the license for that server, and applied it to the proper server, but NOPE didn't work. Would still get the error. It's stupid. If I'm not backing up VMs on an ESX Server, I should be able to tell Acronis, DON'T COUNT THIS SERVER IN YOUR LICENSES and back up the rest.
Hi Carl, can you please share the fix here if you were able to find any on this issue by any chance? 
The same problem to me. How did you fixed it?
Hello FabioB,
Please check, how many hosts you have in your environment and whether they are configured as a cluster. If you have a cluster, you will need 1 license for every node. You can assign the licenses as follows: https://kb.acronis.com/content/30947
The availability of keys you can check in the License Server. If licenses are assigned to the wrong machines, you can revoke the keys and re-assign to different machines.
Thank you,