Tape Backup not recognized (PowerVault 110T)

Hello P L!

Thank you for finding time to open the thread and share your concern with us.

I have checked our support tools - we do not have reported issues with the tape you have specified. You can run into issues in 2 cases: 

• you access the tape on Windows 7 or 2008 through Storage Node (it will not be available due to SN accesses through RSM, which is not present in these two OSes). Please check this article for more details.
• you have Symantec's Backups Exec installed.

  In other cases everything should be fine. Due to the lack of diagnostic data it is difficult to identify the reason, and we will need some additional information. Could you please kindly specify

1. Whether the tape is set to be free
2. The exact sequence of steps that lead to the issue
3. OS of the machine in question
4. Whether the tape is connected to the machine locally. If yes, and it is set as free, than please kindly do the following:
5. Download a special Acronis utility
   Unpack the archive to C:\
   Start the command prompt (Start -> Run -> cmd);
   Run the following command:

   C:\tapes.exe > c:\tapes.txt

   Locate the C:\tapes.txt file;

6. Get Windows System Information File;
7. Should you connect to the tape through Storage Node, please follow the below instructions
8. Check that RSM is not Disabled and its Startup Type is set to Manual. Click for instructions.
9. Prepare tapes for backup using RSM on the machine with Acronis Backup Server installed. Click for instructions.

I would also advise you to check the article regarding tape compatibility for more information.

Please kindly keep us posted regarding the case.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!