Task "Full backup" has failed
Hello, I have Acronis Backup and recovery 10 with licenses for 10 workstations and 1 license for a SBS 2003 server. I have two workstation machines on the network that i can not backup.The tasks fails every time throwing the following error "Failed to create volume snapshot".
The management server that i am running is Build 10.0.12708.
The agent for the workstations is Build 10.0.12708
I am trying to do a full backup of the hard drives.
Here is the log for the first workstation :
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
mso-para-margin:0cm;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:10.0pt;
font-family:"Times New Roman","serif";
mso-fareast-font-family:"Times New Roman";}
1 Information 2/05/2011 7:08:34 Priority changed to Low.
2 Information 2/05/2011 7:22:15 Analyzing partition '0-0'...
3 Information 2/05/2011 7:22:20 Analyzing partition '1-1'...
4 Information 2/05/2011 7:22:55 Analyzing partition 'C:'...
5 Information 2/05/2011 7:23:00 Analyzing partition 'D:'...
6 Information 2/05/2011 7:23:35 Analyzing partition '1-1'...
7 Information 2/05/2011 7:26:20 Analyzing partition 'C:'...
8 Information 2/05/2011 7:29:22 Analyzing partition 'D:'...
9 Information 2/05/2011 7:39:53 Create Full Backup
From: Disk '1'
To file: "file://storage1\Acronis\SpectroBackup_05.02.2011_.TIB"
Compression: Normal
Exclude: Files matching mask
Match criterion: C:\Documents and Settings\All Users\Application Data\Acronis\BackupAndRecovery\MMS\Temp\acr14.tmp,
10 Information 2/05/2011 7:40:56 Pending operation 147 started: 'Creating partition image'.
11 Information 2/05/2011 7:40:56 Locking partition 1-1...
12 Information 2/05/2011 7:45:37 Pending operation 147 started: 'Creating partition image'.
13 Information 2/05/2011 7:45:43 Locking partition 0-0...
14 Error 2/05/2011 7:45:44 Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.
Error code: 0x70021
Tag: 0xA5695862AAF8E63A
Failed to start creating the volume snapshot.
Error code: 0x10C442
Tag: 0x14181C22EF45B04E
Unknown Win32 error
Error code: 0xFFF0
code = 2,147,754,758 (0x80042306)
Tag: 0xBD28FDBD64EDB8BC
Additional info:
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39281
Fields:
Message: Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.
Error code: 0x70021
Tag: 0xA5695862AAF8E63A
Failed to start creating the volume snapshot.
Error code: 0x10C442
Tag: 0x14181C22EF45B04E
Unknown Win32 error
Error code: 0xFFF0
code = 2,147,754,758 (0x80042306)
Tag: 0xBD28FDBD64EDB8BC
--------------------
Error code: 33
Module: 7
LineInfo: a5695862aaf8e63a
Fields:
Message: Unable to create volume snapshot
--------------------
Error code: 50242
Module: 16
LineInfo: 14181c22ef45b04e
Fields:
Message: Failed to start creating the volume snapshot.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147754758
Message: Unknown Win32 error
--------------------
Task 'Full backup' has failed on machine 'SpectroPc'.
Here is the log for the second machine where the full backup fails:
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
mso-para-margin:0cm;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:10.0pt;
font-family:"Times New Roman","serif";
mso-fareast-font-family:"Times New Roman";}
1 Information 1/05/2011 21:00:07 Priority changed to Low.
2 Information 1/05/2011 21:00:07 Analyzing partition '0-0'...
3 Information 1/05/2011 21:00:08 Analyzing partition 'C:'...
4 Information 1/05/2011 21:00:08 Analyzing partition '0-0'...
5 Information 1/05/2011 21:00:08 Analyzing partition 'D:'...
6 Information 1/05/2011 21:00:08 Analyzing partition 'C:'...
7 Information 1/05/2011 21:00:09 Analyzing partition 'D:'...
8 Information 1/05/2011 21:00:09 Create Full Backup
From: Disk '1', Disk '2'
To file: "file://storage1\Acronis\FurnacesBackup_05.01.2011_.TIB"
Compression: Normal
Exclude: Files matching mask
Match criterion: C:\Documents and Settings\All Users\Application Data\Acronis\BackupAndRecovery\MMS\Temp\acr264.tmp,
9 Information 1/05/2011 21:00:09 Pending operation 147 started: 'Creating partition image'.
10 Information 1/05/2011 21:00:10 Locking partition 0-0...
11 Error 1/05/2011 21:00:10 Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.
Error code: 0x70021
Tag: 0xA5695862AAF8E63A
Failed to start creating the volume snapshot.
Error code: 0x10C442
Tag: 0x14181C22EF45B04E
The device is not ready
Error code: 0xFFF0
code = 2.147.942.421 (0x80070015)
Tag: 0xBD28FDBD64EDB8BC
Additional info:
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39281
Fields:
Message: Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.
Error code: 0x70021
Tag: 0xA5695862AAF8E63A
Failed to start creating the volume snapshot.
Error code: 0x10C442
Tag: 0x14181C22EF45B04E
The device is not ready
Error code: 0xFFF0
code = 2.147.942.421 (0x80070015)
Tag: 0xBD28FDBD64EDB8BC
--------------------
Error code: 33
Module: 7
LineInfo: a5695862aaf8e63a
Fields:
Message: Unable to create volume snapshot
--------------------
Error code: 50242
Module: 16
LineInfo: 14181c22ef45b04e
Fields:
Message: Failed to start creating the volume snapshot.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147942421
Message: The device is not ready
--------------------
Task 'Full backup' has failed on machine 'furnaces'.
What to do? Thank you.

- Log in to post comments

Ok, still not able to backup my machines.My disks are ok and chkdsk reports no problems..
Attached you can find the AcronisInfo report archives.
Do i have to open, like a ticket for the customer support or simply by posting on the forum i get the needed support?
Thank you.
Attachment | Size |
---|---|
64946-95497.zip | 280.04 KB |
64946-95500.zip | 686.74 KB |
- Log in to post comments

Hello Petrescu,
Thank you for the follow-up.
Since the KB article did not help this issue needs to be investigated. You will have to open a ticket with our Support team, I apologize for any inconvenience.
Please let me know if you have additional questions.
Thank you.
- Log in to post comments

Hallo ich habe ein Problem mit Volume snapshot
kann es nicht finden was kann ich tun???
- Log in to post comments

Hallo Eberhard,
Nehmen Sie bei der Fehlersuche die Anleitungen aus dem Artikel Acronis Backup-Software: Probleme mit Snapshots beheben in Anspruch.
- Log in to post comments