True Image 11 Home--Backup Completed with Errors

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I have been on this forum reviewing posts that map to my issues, and while I have found some, the responses aren't helping me resolve my situation. So here I am posting my own in hopes support or someone else can help ASAP.

I have a Windows XP platform and True Image 11 Home. I have used this for backup for the last 2 1/2 years with no problem. About a month ago I realized the backups were not completing OR completing with errors. I have uninstalled and reinstalled the software. At one point the error was stating wrong password. I never created a password for my Windows profile NOR my Acronis backup process. This seems very random.

NOW the error states it can not open the archive for writing AND shows that I have no backups to even restore! This concerns me.

I have to say that the means of getting technical support is lagging at Acronis. Very challenging, and simply ironic given the nature of the product. There seems to be no sense of urgency for us.

The following is what is stated in my log after a task is operated:

The "New task backup" operation started
Priority changed to Low priority
Cannot open archive for writing 3 (0x400003)
Failed to open the file E:\ for write: Cannot open archive for writing. (0x400003)
path = "E:\"
Tag = 0xD7386B598A774E04
End of file was encountered. (0x40002)
Tag = 0xC1C09B38BAFA78AA.
Operation has completed with errors. 5 (0x640005)

Mon, 11/02/2009 - 14:05
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Posts: 17
Comments: 2991

 Hello Dana,

Thank you for using [[http://www.acronis.com/homecomputing/products/trueimage/ | Acronis True Image]]

The program behavior is rather strange, but we will find the reason of the encountered issue. Most probably, the archive is corrupted. Have you validated the archive? If not, please check the archive for corruption. 

To launch the Backup Archive Validation Wizard, select Operations -> Validate Backup Archive from the main program menu. Select the archive to validate -> Click Proceed.

To check archive data integrity you must have all incremental and differential backups
belonging to the archive and the initial full backup in the same folder. If any of successive
backups is missing, validation is not possible.

If the program detects the archive corruption, please perform the following steps:

1) Please make sure that you are using the latest build of Acronis True Image 11 Home (#8101). You can find out the build number by selecting "Help" option, "About". If the build number differs from the latest one, please download and install the latest build. You can learn more on how to download the latest build here.

2) Install the latest build and see if the issue remains.

3) If the issue still persists (or if you already have the latest build and the archives are corrupted), please see this article on how to troubleshoot the issue with corrupted backups.

Please keep us informed.

Thank you.

Thu, 11/12/2009 - 13:37
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