True Image Home 2010 Not working Under Windows 7 At ALL!!!

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I'm running Windows 7 Ultimate. It installed clean by formatting my disk and creating two partitions. Under disk manager it shows the two partitions, the UEFI boot partition and then the big honking main partition.

I had purchased the TIH 2009 and eat it. Thank you Acronis! Then of course finding out it does not work under Windows 7 I of course upgradded to 2010 by downloading off of the Acronis site.

Look's like I'm going to eat that now also. When ever I try to fire it up I get the message "Arconis True Image Home has detected unsupported hard disk drives. Acronis True Image Home does not support Windows Dynamic Disks, E-Z Drives, etc."

I have 6 "supported" products registered from this company over the years and it has been great. But Windows 7? Maybe rapid growth did Acronis in?

Mon, 11/09/2009 - 11:04
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello William,

I understand this is a major issue for you considering you can't use our software. In order to better understand the issue can you tell me the following? What kind of hard drive do you use? Do you have dynamic or GPT disks? You can check this by means of the internal Disk Management utility window (Start -> Settings -> Control Panel -> Administrative Tools -> Computer Management -> Disk Management), GPT or dynamic disks should be mentioned. 

Please note that Acronis True Image Home 2010 Plus Pack supports GPT and dynamic disks. Acronis Plus Pack is a separately purchased add-on that can be installed over Acronis True Image Home 2010.

I can diagnose the issue using Acronis report tool. Please download Acronis Report utility available  here  and run it, create a report and attach the file to your next post. Please compress the Acronis Report output file into an archive (e.g. with WinZip) and attach to your message by browsing for the archive.

This would provide us with detailed information on the hard disk partition structure.
We are looking forward to hearing back from you at your earliest convenience.

Please let me know if the provided information is not clear or if you have any other question. 

Thank you.

 

Mon, 11/30/2009 - 08:18
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