Trueimagecmd Serial number is Incorrect

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When i am using this commend Trueimagecmd /list or any other commend it gives me this error "Trueimagecmd Serial number is Incorrect"

Regards,

Tue, 05/31/2011 - 11:30
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Hello Sherif Fawzy!

Welcome to our Forum, it's nice to have you with us. Thank you for your post, I will be glad to help you!

Usually this error occur if the Acronis Managed Machine Service  and Acronis Remote Agent aren't running.

In order to check whether they are started, please perform the following commands:
/etc/init.d/acronis_agent status
/etc/init.d/acronis_mms status

If the services aren't running, please start them with the help of the following:
/etc/init.d/acronis_agent start
/etc/init.d/acronis_mms start

This should solve the issue you've faced.

In case the problem remain, please gather Acronis Info, submit a case with the information attached, and let us know its number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Tue, 05/31/2011 - 15:37
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

I have the same problem but restarting of services dosn't help. I run AcronisInfo and attach the result file in this message.
Thank you.

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Tue, 10/18/2011 - 07:02
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 7
Comments: 166

 Hello Chris,

thank you for participating in this thread. I will be happy to answer your question.

Trueimagecmd tool was replaced with acrocmd tool in Acronis Backup and Recovery 11. No further updates will be released for Acronis Backup and Recovery 10 or earlier versions of Acronis Enterprise Products. Please upgrade to Acronis Backup and Recovery 11 if you suspect the software bug or none of the solution proposals help.

I could not find any known issue for the latest release of Acronis Backup and Recovery 10 with error message, so I would propose you to check that the serial number is correctly specified for the agent. For the machine where the Managed Machine Service is running and the trueimagecmd command is issued, make sure that a valid license for the product is specified. If the Agent can successfully create a disk backup, you can be sure that the Agent uses the correct license.

Also make sure to use the latest update of the Software. And should the issue persist, please describe your environment and provide the full error and the AcronisInfo output.

If you need additional help, please let me know.

Thank you.

Thu, 08/30/2012 - 15:56
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