Trying to install trial fails on 2 servers

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I am trying to install a Trial of Backup & Recovery Advanced Server and have tried on 2 servers and got the same error

Both servers are Windows 2003 SP2 and both run through the install just fine apart from the Management Console at which point the following error occurs

Code: 06442537

I have attached the log from one of the servers.

I need to make a purchasing decision on this quick and cant until I have tested it properly.

Attachment Size
AcronisManagementConsole.msi_.zip 488.66 KB
Wed, 07/28/2010 - 11:38
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Paul!

Welcome to our Forum, we're glad to greet you here! I entirely understand your concern and will be glad to help you.

Thank you for the MSI log provided, it helped a lot. I've checked it and found the error:

1: MSIGEN:ReminstInstall: Attributes of source directory is invalid (0xFFFFFFFF). Error code: 0x5
MSI (s) (F8:70) [01:12:30:082]: User policy value 'DisableRollback' is 0
MSI (s) (F8:70) [01:12:30:082]: Machine policy value 'DisableRollback' is 0
Action ended 1:12:30: InstallFinalize. Return value 3.

Such log indicates that the connection to the installation file location has been interrupted. In such cases we recommend to extract the installation file and run it locally. Could you please try it? 

Should the installation fail again, please gather: 

  1. MSI log
  2. Windows System Information

and either send this data to any Forum moderator or attach it to your comment in the thread. This information will help us to localise the issue and find an appropriate solution.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Wed, 07/28/2010 - 12:49
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Excellent, thanks for the advice, worked first time.

I shall let you know how I get on with my testing and evaluating

Wed, 07/28/2010 - 15:43
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 4769

Hello Paul,

Thank you for replying.

I am glad that it worked on the first machine, in case of additional issues you can either send a private message to Yana or me.

Please let me know if you have additional questions.

Thank you.

Wed, 07/28/2010 - 16:24
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