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Trying to setup a Daily Incremetal Backup but Failed

Thread needs solution

I scedualed a task do a Daily Incremetal Backup on a users computer, but everytime it would try to do it.

I am using the most current build of the Backup & Recovery 10.

These error messages pop ups..

1.

Type: Error
Date and time: 10/21/2009 1:58:06 PM
Backup plan: Backup 10/20/2009 3:07:15 PM
Task: Incremental backup
Code: 14,286,850(0xDA0002)
Module: 218
Owner: Acronis Agent User 2
Message:
Failed to run the backup and recovery engine.
Additional info:
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397ef2
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Failed to run the backup and recovery engine.
--------------------

2.

Type: Error
Date and time: 10/21/2009 1:58:06 PM
Backup plan: Backup 10/20/2009 3:07:15 PM
Task: Incremental backup
Code: 11,863,304(0xB50508)
Module: 181
Owner: Acronis Agent User 2
Message:
Task 'Incremental backup' failed: 'Failed to run the backup and recovery engine.
Additional info:
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397ef2
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Failed to run the backup and recovery engine.
--------------------

0 Users found this helpful

Are you able to run a FULL backup, manually or even run the incremental manually?

Hello,

Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]
Unfortunately, we are unable to find the exact reason of the issue without additional information. Could you please provide us with the log file of the failed operation in .XML format?
- Launch the program;
- Connect Management Console to the Agent;
- Choose the log entry that contains errors;
- Click on the diskette icon Save all to file;
- Specify the location you want to save the file to;
- Attach the log file to your next post.
This information will help me to investigate the issue thoroughly and provide you with a possible solution.
We are looking forward to hearing back from you at your earliest convenience.
Thank you.

Hi, I'm another person with exactly the same error when running the scheduled incremental backup on an SBS2003 server.

Attached is the logfile in xml.

I have changed the file extension to txt because the forum gace me this message when trying to upload an xml file:

The selected file acronislog.Log_.xml could not be uploaded. Only files with the following extensions are allowed: jpg jpeg gif png txt doc xls pdf ppt pps odt ods odp nfo log zip dmp pptx docx xlsx.

Many thanks in advance.

Attachment Size
10118-86032.txt 3.14 KB
bodgy wrote:
Are you able to run a FULL backup, manually or even run the incremental manually?

I am able to do a full backup manually with no issue.

incremental manually DOES NOT work.

I have reported the same error and sent my file weeks ago. I followed up this past week. No one every answers these emails even though I was given the email of Sunil Kumar Ghiya | Support Professional and followed up.

I am unhappy with the lack of responsiveness on the part of Acronis. They clearly have issues with 11345, but they do not accept responsibility!

In my case neither the full nor the incremental backups work within my backup plan.

If only someone would respond we could feel more confident that Acronis is on top of this problem.

Attachment Size
13465-86536.txt 9.67 KB

I just found the work-around for this error! It is an absolutely unsafe one, but it MAY be better than nothing.

Turn OFF VSS and "create snapshot without using VSS".

This is a new bug introduced by 11345 because it had no problem using VSS with 11133.
I am not sure the effect of this, but the disk disks do not get locked before the snapshot is taken and so backups are not reliable.

I suspect that the registry was not updated and that the installation did not register it properly, but what do I know???

Hello all,
Thank you for the provide information, I will be happy to help. Please accept our apologies for the delay with the response.
 
Erik,
Most probably, the license hasn’t been assigned to the computer you are trying to backup. Could you please connect to Acronis License Server and check this?
I noticed you are not using the latest build. You may want to update the build, I am not certain if the issue is addressed in the new build at this point, however it is generally a good idea to be up to date. You can learn more on how to download the latest build in this articlePlease download the latest build and update the program.
 
Globalhost,
 
Could you please provide us with the log file of the Agent (you have attached the log file of Acronis management Console). Please see post#4 on how to obtain it.
 
Al,
Please see this article for the solution. You should re-new SnapAPI module and restart Acronis services.
 
 
Please let us know the results, we should be sure that the program runs flawlessly. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.
 

Thank you. 

I guess it is better FIVE MONTHS late then never - WRONG.

It also does not work. The SnapAPI.msi does not install unless you completely remove Acronis first.

I have worked on this problem with you Senior Engineer, Alexander Brajkin through Nadezhda Averyanova.

Acronis Support is not a thing of beauty!

Hello all,

Thank you for posting. 

The issue is caused by conflict with the SQL Express VSS writer, to resolve it you should disable the SQL Express VSS writer.

We have created an article in our Knowledge Base concerning the issue, the solution is available here.

Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Thank you.