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Two possible bugs - ABR10:11345

Thread needs solution

1.

If ABR10 is interrupted for any reason - such as a machine freeze or archive destination is full, whilst performing an archive cleanup it stays in a loop trying to make successive cleanups each one exacerbating the problem if disk space is low.

I attach one archive (I've got two where this has happened) where, one full is supposed to be made weekly, and yet not only has it made 3 fulls (archive date of one doesn't relate to actual image date) in a week, but because the disk wasn't attached when it tried to run a scheduled cleanup/consolidation, it has caused it to try and make what amounts to a new temporary full, except this caused a disk space problem. After deleting other files on the drive and clicking RETRY on the error meesage box, it attempts to start form the beginning again, allocating a new temporary file name with an increased index number.

I've attached a png of the result.

2.

If the user is 'stupid enough' (like me) to alter part of a plan whilst a task is running, when the 'save' button is clicked, the ' save ' form pops up and then freezes, and cannot be dismissed - MMS has to be killed in task manager.

I have also discovered that when MMS is killed in task manager, it cannot be restarted under Service.msc nor by opening a cmd box and typing Sc stop mms. The error message is The service cannot accept control messages at this time

Attachment Size
ABR10_cleanup.PNG 49.41 KB
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Hello bodgy,

Thank you very much for posting about these potential two known issues.

I have checked with our Quality Assurance team and at the moment there are no reported issues such as these.

Do you think you could submit a support request with AcronisInfo report from the machine. Also, if it is not very difficult for you, can you record all the steps taken with a free video utility, this way we will be able to see exactly what is happening.

I can suggest the following free video recording application:

http://camstudio.org/. It saves everything to .avi file.

The utility is very simple:
1) Launch CamStudio
2) Check Region->Full screen in the menu (Please note it would capture
video only from 1 monitor in case you have multi-monitor desktop)
3) Press Record button
4) Reproduce the problem starting from very beginning to capture all backup settings
on the video
5) Press on Stop button
6) Enter file name

The video file is probably going to be very large. After you have submitted the support request, please send me a PM with the case number and I will create an ftp account, so that you could upload the file to it.

Please let me know if you have any other questions about this.

Thank you.