U3 Issue and Feeback
Yahoo! Over a year in the making and the over-write works! I have full control over the image filename! So why did that take over a year???
It is an early report but the only problem I have seen is the job starts at 50% complete and goes from there. Any ideas? I have ran the job twice. I know, I know, count my blessings. It took over a year and a whole lot of posts to get the file naming convention fixed. I can live with an inaccurate %complete...
Hello Jim!
Thank you for reporting about the finding! I have contacted our Experts' team for the details:
we do really have such a glitch: during the snapshot creation the progress bar jumps to 50% and after the snapshot is taken it proceeds further.
Currently development team is reviewing the code, though we cannot tell when the fix will be ready. Still this issue is not considered to be critical (there were no report from the Customers yet, the issue was found in the lab). Should you consider it to be a major flaw, please, let us know - we will forward your comment to the Development team with the speed up request.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!
Thanks Yana. It isn't much of a concern. I have to give praise. I have complained, griped and moaned ever since BR10 came out. The file naming convention was a show stopper for me. I have not re-sold a copy of Acronis in a year and a half because of it. I just re-sold my first BR10 Server two days ago with the advent of U3.
It is my first BR10 Server installation running on a 2008 X64 box. The naming convention works and as a result so does the over-write. I initially had a problem. Whenever I checked the "Use Echo Naming Convention" I could not save the plan. Came back with an MMS error. Tech support got right on it, accessed the server remotely and fixed the problem. My complaint, as it has always been, is with chat support. Totally useless. It takes over an hour to simply explain the problem and the chat techs just aren't up to speed on anything. It has been that way for years. My advice to other users would be not to even both with chat support. Pick up the phone.
Anyway... for the first time in well over a year ... kudos to Acronis. It might be a little early in the game to tell but maybe Acronis is starting to get their act together. Only time will tell.
Hi Jim!
Thank you for your comment, I really appreciate it. I'm actually glad that the newest version finally works as expected (and I share your frustrastion regarding the time it took to get things improved).
I entirely understand your concern regarding chat support. I've just forwarded your comment to the Management team: they're looking for the case and make sure that the proper steps of fixing the problem with support are taken.
I'm also pleased to forward your kudos to the Development team. Anyway, you're right, time will tell. We would appreciate if you could continue sharing your feedback with us: it's important for us and it helps us to set things right.
Let us know in case you have any questions!
Thank you!