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Unablbe to load inital RAMdisk

Thread needs solution

Hello,

i have bought the Acronis Backup & Restore 10 Advanced WS.
After i have build an Rescuemedia with the Agent and the Acronis Backup & Restore 10 and booting: the system tells me. unable to load initial ramdisk

What can i do?

Greeting Robert

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Hello Robert Kroll,

Thank you for posting. I will be happy to assist you.

Please check the following thread and kindly let me know if the issue you are experiencing is the same. If it is, the best way to resolve this issue would be to update your installation of Acronis Backup and Recovery 10. This issue is caused by the media builder not creating proper bootable CDs.

If the issue is different, can you please let me know the full error message and at what part of the booting process does it appear.

Let me know if you have additional questions.

Thank you.

Hi Anton,

i just readed your Steps. I does not see an solution.
I think that the issue is different.
Please Note that i have an older Version Acronis trueimage Echo WS that i can not uninstall because it is not listed in the add or remove Softwarepanel.
Do you have a tool to uninstall and unregister all Versions of acronis, so that i can make a complet new installation?

The booting process as issue:
Acronis loader
Than the select tab boot os or ABR 10 boot.
If i select the ABR10 then the splashscreen is coming and than the Notice unable to load initial ramdisk. press to proceed.
After pressing Enter the system told me: unable to load linux kernel.press
After that i am back at the selection tab.

In the settings for the Rescuemediabuilder i set.
Linux based with windows kind of Harddrive
Ich just embbedded no Kerneloptions or drivers.

Thanks,

Robert

Hello Robert,

Thank you for posting your question, I will be happy to help. 
To remove the program please use Acronis True Image Echo Cleanup utility. After that you can perform a clean install.
I would suggest you to try ISOLINUX Bootable Media.
There are two types of Acronis Bootable Media:
- Acronis Bootable Media that you can generate in your Acronis product. This type of media is based on Acronis Loader;
- Acronis Bootable Media that you can download from your account on the Acronis website. This type of media is based on ISOLINUX.
ISOLINUX Bootable Media is usually more up to date than the Acronis Loader one. This is due to the fact a new version of Acronis Bootable Media is uploaded to the website more frequently than regular product updates are released.
We have implemented the possibility to download the appropriate ISO file after logging in to your account (the serial number should be registered). Please log in to your account, go to the Registered products and downloads section -> Bootable media. Download the file.
You can find the information on how to download the appropriate ISOLINUX file in this article
Please see this article on how to burn an ISO file to a CD disk. 
Let us know the results.
We are looking forward to hearing back from you at your earliest convenience. If the provided information is not clear or if you have any other questions do not hesitate to post them and we will be glad to answer.

Thank you.

Hello Robert,

Thank you for taking time to contact us.

We are awaiting for the results, please update the thread at your earliest convenience.

Thank you.