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Unable to create volume snapshot (0x70021)

Thread needs solution

Operation with partition "0-0" was terminated.
Details:
Unable to create volume snapshot (0x70021)
Tag = 0x2CBDD167CBCA9580
Failed to enumerate open files on volume. (0x10C451)
Tag = 0x14181C22EF45ADC9
Invalid access to memory location (0xFFF0)
code = 800703E6)
Tag = 0xBD28FDBD64EDB8AF

Full backups work fine. The failure is with the incremental backups.

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Hello Thomas,

Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]

Could you please provide us with the exact title of your product? What is the build number of your Acronis software? You can find out the build number by selecting "Help" option, "About". Could you please clarify where backup file is placed (whether it's on internal, external, or network hard drive)? Do you have any database applications running?

Please download Acronis Report utility available here and run it, create a report and attach to your post.

This would provide us with detailed information on the hard disk partition structure.

Thank you.

Hallo, I have got a Acronis True Image Echo Server (Build 8.203)
And the Backup has failed tonight.
The message I recieved is:

Details:
Snapshot vom Volumen kann nicht erstellt werden (0x70021)
Tag = 0x2CBDD167CBCA9580
Aufzählung der geöffneten Dateien auf dem Volume fehlgeschlagen. (0x10C451)
Tag = 0x14181C22EF45ADC9
Unzulässiger Zugriff auf einen Speicherbereich (0xFFF0)
code = 800703E6)
Tag = 0xBD28FDBD64EDB8AFAktion mit der Partition "0-0" wurde abgebrochen.

the target path is reachablbe and I can write on the device.
how can i solve this problem?

Thank You!

Hello Vinz,
 
Thank you for posting your question, I will be happy to help. Please accept our apologies for the delay with the response.
 
You are not using the latest build #8398, you may want to update to it. This build contains the latest build of SnapAPI module and this may be the possible solution.
You can learn more on how to download the latest build here.
If the issue persists, please let us know if you have any database applications running.
Please download Acronis Report utility available here and run it, create a report and attach to your post.
We are looking forward to hearing back from you at your earliest convenience.
If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.
 

Thank you.