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unable to load the core product backup recovery 11

Thread needs solution

I am running XP SP3 media edition..seems to get close to the end of the core install and then gets
Code: 13795831
lone tag : 0x85lefe822fcbb735
and no message.

Have re-tried installing several time same results.
how do I proceed or how to get my $89 back??

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Carl,

You might want to transfer this thread to the ABR11 forum where more people will see it (edit your first post and click on the drop down box and select ABR11).

Have you had an Acronis product installer previously?

Does Agent install?

Have you tried extracting the Agent Core and possibly Agent and see if they will install via the MSI installer instead of the Acronis wrapper. There will also be an MSI log generated which might hold a clue as to why the install is failing this will be in your user temp folder.

It might also be worth trying to install as Admin, by right clicking the installer file and selecting Run As.

You are probably entitled to use Acronis Support if you are still having problems with installation.