Unable to restore backup created in VMware workstation to physical hardware using Universal Restore
I am trying to backup a virtual machine and restore to dissimilar hardware.
Despite running checkdisk many times, and defrag (inside the vm), i cannot get the image to backup without doing a sector by sector backup. When trying to restore the image, it always fails with a corruption error.
Has anyone successfully managed to backup a VM inside VMware workstation 7.1 without it backing up sector by sector? i'm using a boot cd (build 11639) to backup with.
Anton,
There is no compression or encrytion enabled. I have run disk check with and without /f inside windows and scheduled before boot. Since BR10 was released, i have had nothing but problems with backups, restores, sheduled taks, files naming etc etc.
I have now had enough. I downloaded a trial of a competitors product and the backup image was created without issue, and restored to another machine without issue.
As much as I have proclaimed Acronis to be the best for many years, I feel that this is no longer the case. I cannot trust acronis for my enterprise backup solution, nor do I have time to troubleshoot an endless list of problems and errors any more.
I will contact you via PM to get a refund on my product, as it does not do the job it claims. I am sorry it has come to this, but I, as many others just cannot get BR10 to consistently perform as it should.
TI9 was a great product, and I would not have considered upgrading if I didn't have the dreaded Sector 63 issue to contend with.
Hello Darryl,
Thank you for your reply.
I am very sorry for all the inconvenience.
I have received your Private Message and sent you a reply.
As I mentioned in the PM that I sent you, we cannot provide refund in the forum, please contact our support to request a refund.
Let me know if there is anything else I can do for you.
Thank you.
Anton,
Thanks for your help. I followed the link to create a request, asking for a refund, and enclosing my dated receipt from Acronis. Several days later i get this response..
"Dear Darryl Leaning,
I am following up on your case 00xxx. Due to the complex nature of the issue I am engaging the assistance of our Tier 2 technicians to resolve this issue as quickly as possible. Because this may involve multiple subject matter experts, the investigation may take several days to analyze and resolve. However we will reply back to you with questions or next steps within a few days if not sooner. Should it take longer than this we will periodically update you on the status.
It may be necessary that I transfer your case directly to a Tier 2 representative, but I will be monitoring this case to ensure it is resolved."
I am amazed at how a tier 2 technician needs to be involved to process a refund, unless tier one are monkeys and tier 2 are the first level of human support.
Actually, thinking about the responses i have ever got from tier1 email support, including the one above, i wouldn't be surprised if i was right.
Hello Darryl!
Thank you for your comment. I'm sorry for the inconveniece you've faced. Let me shed the light to the situation.
Expert's supervision in a common Company practice in case of corporate refund requests, so the Agent was simply following the procedure. I've checked your case and can see that our Lead Experts had already replied to your request. Please let us know in case there's any procrastination with the reply - we will be glad to speed up the process.
Thank you for understanding and patience!
I'm running a system with XP Pro (SP3, all critical updates are current) on a 1 year old machine (Core 2 Duo 3.0, 2 GB RAM, 2 TB of hard drive space) which I have been happily backing up with Acronis 10. I have 4 hard drives, using C for programs, D for Data, E for video files (which are not backed up by Acronis) and F for my back-up disk.
The back-ups are suddenly taking five to eight times longer than they used to.
Until this week, my scheduled Acronis tasks (which are to back up C and D weekly to the F drive) have run perfectly fine. Between my last backup and my most recent attempt, I did the most recent Windows updates, installed an upgraded version of Alcohol 120 (which only accesses files on the E drive), one video game and Open Office 3.2 (upgrading from 3.1). All of these involved the C drive (except Alcohol).
It used to take about 45 minutes to back-up the C drive (with under 100 GB used space on a 500 GB drive) and about an hour to back-up the D drive (with about 140 GB on a 500 GB drive). Now it's taking 6+ hours and I have yet to get a successful back-up from it for either drive.
Both the backed up hard drive (C) and the destination hard drive (F) have been checked, defraged and scan-disked. I have also done a "repair" on the Acronis 10. I have done no other alterations to the computer or system.
Is it possible one of the recent changes listed above caused Acronis to slow down that much? If so, which one is most likely and will disabling or uninstalling it fix the issue? If not, what might be causing this sudden slowness? Taking over 6 hours to back-up one drive is not acceptable.
Well i got a very nice response saying that "Tech would do there very best to help me, i'm sure we can resolve this to your satisfaction" in the usual broken English and that Acronis does not have a corporate refund policy, So i have sent the following response. If anyone else agrees with what i am saying, please do let me know.
<removed due to violation of Terms Of Use>
Hello Darryl!
Thank you for your comment. I'm sorry we had to remove the message due to violation of Forum's Terms of Use.
I completely understand your concern, and can see that here some miunderstanding occurred. What our Senior Expert is clearly saying is that according to the Acronis Refund Policy of Corporate Products we can provide the refund only in two cases:
- 30 days after purchase (doesn't require the explanation)
- Technical issue that cannot be resolved
Since it's been more than 30 days after purchase our Experts are obliged to investigate the issue before proceeding with the refund.
I would also like to assure you that this case has our Management most accurate attention. They are checking it, and would also like to know what exactly seemed to you as a "poor English". So we would appreciate if you could send the quotes to me via PM or directly as an e-mail reply to Vasily, since the case is monitored.
You can always contact our Management directly by eitehr following the link in my signature or using our Chief Director e-mail address specified here.
I would like to thank you once again for cooperation and patience. I'm really sorry that this situation disappointed you, and I really appreciate you still being with us on this question.
Should you have any questions or concerns - don't hesitate to post it here, we will be glad to address it.
Thank you.