Unable to Restore Windows 7 Image

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Comments: 10

I've searched the Forum archives for this problem but can't seem to find any questions that match my problem...

I've been unable to find the right combination to RESTORE a Windows 7 image (using UR). The original Windows 7 installation creates the 100mb SYSTEM DRIVE and places the rest of the installation on the boot drive. When I complete a full Windows 7 image backup (MBR, 100mb SYSTEM PARTITION, and OS files) and try to restore it to an non-partitioned disk I am unable to RECREATE the exact structure with the unpartitioned drive. The original Win7 image shows up in the RESTORE function as drives C: and D: - expecting to find two separate drives on the target. If I try ignoring the SYSTEM PARTITION completely on the restore the drive is not bootable. I've even tried using FDISK to pre-partition the drive into 100mb and remaining and restoring to that as a test (not really acceptable) but was still unable to restore successfully. I'm using the ABR 10.0.11639 build with UR for backup and restore.

Does anyone have any insight on how to successfully backup and restore Windows 7 images using universal restore? Appreciate any feedback or instructional steps anyone might have.

Russ Foszcz

Mon, 07/19/2010 - 18:06
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Posts: 88
Comments: 4769

Hello Russ,

Thank you for your post. I will definitely help you with this.

In order to resolve this issue, I would like to ask you for additional information.

1. Can you please clarify what exactly do you mean by: "and try to restore it to an non-partitioned disk I am unable to RECREATE the exact structure with the unpartitioned drive." Are specific hard drives you restore to grayed out? Basically, if I understood, you cannot proceed further?

2. Can you provide us with screenshots of the recovery process?

3. We need to get a system report from the restored machine. You can proceed the restore operation without the 100MB system partition but the system becomes unbootable - a report from such machine will not help us much for obvious reasons. We need to get to point 1. and confirm, what exactly happens and collect the report then.

To collect the report, when booted off the recovery CD, please click on the Help button and Collect system information. The report will have an Acronis report that will show us your partition structure.

Just in case, if you need immediate assistance, you can always contact our support directly.

Please let me know if you have additional questions.

Thank you.

Tue, 07/20/2010 - 10:21
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 8
Comments: 10

I apologize for not getting back to the forum Anton. For some reason I wasn't notified that you'd responded and I've been trying to test other scenarios. I've still got the same problems. I can't get an Windows 7 Acronis image to restore by any of the following means:

1. FDISKing entire partition table on HD to all unallocated space
2. Using the advanced features of Acronis to delete all partitions and create two partitions (100mb and remainder)
3. Leaving single partition disk as is - no pre-partitioning.

I've attached the system report you asked for along with a couple of "iPhone screen shots" (since I have no way of using the PRNTSCRN button of course). As you surmised - whenever I try to restore the 100mb system partition to the 100mb partition on the HD, the remaining storage on the HD is grayed out and unavailable for selection.

I'm kind of in a bind here and wonder whether or not this should be escalated to Acronis technical support directly so that a support ticket is created. Can you advise? I need to be able to reliably restore Windows 7 partitions and to date can't seem to accomplish that.

If you need any other info feel free to email me offline if you want.

Russ

Attachment Size
40144-91261.zip 1.28 MB
Mon, 08/16/2010 - 23:30