Unable to run 11639 Upgrade on domain controller
Hi,
We currently have Acronis Backup & Recovery 11345 installed on our domain controllers but when I download and try to upgrade it using the executable for 11639 I get a windows error message stating: "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item". Which doesn't actually make sense to me as it is stored in the same location on the local C drive as the 11345.exe which runs without any problems.
Also, when you right click and select properties on the executable you get the version information of the 11345.exe but not on the 11639.exe.
Does any one have any idea why this could be happening?
Any help or advise would be very appreciated.
Regards
Sean

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Hi Anton,
Thanks for getting back to me, first of all the folder definately has the correct settings on it. a) because I'm using a domain admin account for the installation on a domain controller, so I have full access to eveything on the server, and b) it is in the exact same folder as the previous upgrade file I used to upgrade Acronis to 11345. The check sum value I have is MD5: 489C0B2D389969BEA0555E4F3DCDFF57.
I hope this helps but I'm a bit sceptical because this exact same file from the same location runs successfully on our non domain controllers.
Let me know if you require anything else.
Thanks
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Hello Sean,
Thank you for getting back to me.
I apologize for not being able to resolve this issue on the forum, I would recommend to contact our support directly and with a quick call and a remote desktop session our support engineers will be able to resolve this problem.
Please let me know if I can do anything else for you.
Thank you.
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Hello Sean.
Right click on the installer and select properties. Make sure at the bottom of the properties windows the file isn't reported as "Locked" or "blocked" due to security policies. In that case just click "unlock"
Regards
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