Unable to run Acronis SysInfo / AcronisInfo

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Hello,
Acronis SystemInfo crashes with:
_______________________________________________________
Code: 14.745.602(0xE10002)
LineInfo: 0xA9D27ED310C42D36;
Modul: C:\Program Files (x86)\Acronis\AMS\ManagementServer.exe
Nachricht: Zusammentragen der Systeminformationen fehlgeschlagen.
________________________________________________________

System is 2008 R2 SP1 with ABR11.
The KB does not know this Event - any ideas are appreciated.

Btw.: the AcronisInfo Tool, found in the KB, does it the same way...
Collects everything, crashes, says "succesfully..." but does not write the required zip-file.

Thx, Ralf

Fri, 04/20/2012 - 09:05
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Ralf,

thank you for reporting about the problem.

We cannot say for sure, but the crash may happen due to the inability to properly access the hard drive or some other important information.

Its possible to obtain the diagnostic logs manually, still we need to know the details of the issue you've faced to know the exact logs support will need. I've checked your account, and there are no open cases at the moment. I assume you've used another e-mail address to open a request. Could you please specify us the case number so we could review the issue details? 

Thank you.

Tue, 04/24/2012 - 11:20
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Yana,
thanks for your answer.
Actually I have two open cases 01559715 & 01559756 since 04/19, unfortunately without any response till now.
So my question here was of preventive nature...
At the moment I don't know, which logs are needed.

Thx, Ralf

Tue, 04/24/2012 - 13:02
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Ralph,

Thank you for your comment, and for keeping me posted.

I'm sorry for the delay with the response from support's side. I've sent them a follow-up with the speed up request, so you should be contacted shortly.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Wed, 04/25/2012 - 10:27
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I had a machine btw, where the disk report crashed - but worked separately with http://kb.acronis.com/freelinking/Acronis%20Report
Development was able to fix that in build 17437.

Can you collect the ZIP, if you exclude the disk report the following way?
C:
cd %CommonProgramFiles%\Acronis\BackupAndRecovery\Common
cd %CommonProgramFiles(x86)%\Acronis\BackupAndRecovery\Common
..\..\AdvReport\systeminfo.exe -no_diskrep
start ..\..\AdvReport

Sun, 04/29/2012 - 20:00
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi Stefan,
thanks for your reply.
Tried it your way and it worked: "systeminfo.exe -no_diskrep" created a file "-no_diskrep.zip" wich is ~2GB size in %CommonProgramFiles(x86)%\Acronis\BackupAndRecovery\Common.
Running the Acronis_Diskreport separately works too.

In the meantime Acronis support sent me the single steps called via systeminfo.exe and I created the zip-file manually for two open cases...

Thx, Ralf

Wed, 05/02/2012 - 14:09
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Sorry i had a typo - it should have been "--no_diskrep" with 2 dashes.
Then "start ..\..\AdvReport" would have opened an explorer window with the ZIP file, when using the parameter correctly.
So the failure in the MMC had nothing to do with the disk report as i thought.

Sat, 05/05/2012 - 13:01