Unable to update acronis agent

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Posts: 1
Comments: 0

Hi,

i'm tryng to update the version of my Acronis Backup & recovery server, but i receive an error on the update of the AcronisAgent.

I've also tryed to unistall the Acronis Agent, but the problem still remain.

The error is:

Codice: 06442537
Tag riga: 0x394351065f8e4bad
Messaggio: Errore di installazione.

Sotto errore
Codice: 01603
Tag riga: 0xbd28fdbd64edb8bc
Messaggio: Errore irreversibile durante l'installazione

The log is in the attachement.

Any suggestion is welcome.

Lorenzo

Attachment Size
log.txt 10.07 MB
Fri, 11/04/2011 - 15:15
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello Lorenzo,

Welcome to our Forum, and thank you for reporting about the issue. I will be glad to help you.

According to the MSI log, the installer cannot check the license. This might be caused by the following reasons: 

  1. Serial key is missing
    It usually occurs when you have uploaded upgrade serial keys without the licenses of the previous version
  2. The License Server is not available

I would suggest you to reinstall the License Server to any available machine and re-upload the licenses to it, this should solve the problem.

We would really appreciate if you could keep us posted regarding the issue state. If the problem remains, provide us with the exact sequence of steps performed and new MSI log.

If you have any questions, we will be glad to help you, just let us know.

Thank you.

Sat, 11/05/2011 - 19:07
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

Hi,
I am getting this errors when updating Acronis Backup & recovery 10 from ver 12457 to 13762. I am running Window 7 Ultimate 64bit.

An error has occurred during installation. See details below.
Code: 06442590
Line tag: 0xd9763ab5e73b7b61
Message: Failed to send the error report.

Suberror
Code: 021889037
Line tag: 0xf4e41e43534529cf
Message:

Installation Error
Code: 06442537
Line tag: 0x394351065f8e4bad
Message: Installation error.

Suberror
Code: 013795829
Line tag: 0x851efe822fcbb512
Message:

Sun, 12/25/2011 - 06:10
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello RafaelC,

Welcome to our Forum, we're glad to greet you here!

Can you send me MSI log from the installer you're running? It will give us more info on what exactly failed to install correctly.

Please also refer with your further comments to the special thread related to the installation issues. It's important for us to have all the information regarding installation errors stored in one place, and as a sticky this thread has attention of our Development team, so you might receive a reply from them there.

Thank you.

Mon, 12/26/2011 - 15:09