Uncomplete ACRONIS SQL instance installation fails Microsoft KB970892 update on Windows 7 machine

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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When I try to install Microsoft KB970892 on a Windows 7 machine, I receive the following error.

MSP Error: 29565 SQL Server Setup cannot upgrade the specified instance because the previous upgrade did not complete. Start the Remote Registry service and go to Add/Remove Programs, select the Change button for Microsoft SQL Server 2005, and then select SQL instance ACRONIS and complete the setup.

I tried to perform the steps mentioned in the error message but Windows Installer couldn't find the file sqlrun_sql.msi file (which was originally under h:\df10c1a7eae09428691aed18d8682a8d\Setup\ . This folder was created temporarily during Acronis Backup & Recovery 10 installation and deleted after the installation)

I downloaded SQL Server 2005 edition from Microsoft and extracted it including sqlrun_sql.msi but Windows Installer gave an error messsage and still asked for the file which came with the Acronis setup.

Any idea how I can fix this problem without reinstalling Acronis B&R again?

Thanks

Mon, 10/19/2009 - 20:25
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 17
Comments: 2991

Hello Ozgur,

Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]

The easiest way for now is to uninstall Acronis Backup & Recovery 10.0, install Microsoft KB970892 and after that install Acronis software again.

If you want to give the issue a closer investigation, please create an e-mail request on this page, under Contact us click on the Start here button and follow the step-by-step guide. 

Please attach to your message the sysinfo file and make the reference to this thread.

- Open Start\Programs\Accessories\System Tools\System Information;
- Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";
- Send us the saved file.

Thank you.

Fri, 10/23/2009 - 05:01
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