Uninstalling TI 2010
After having a problem creating a .tib, which gave a 0x00640068 error, in which the Acronis KB gave three possible solutions...one of which that the scheduler service wasn't functioning properly, I checked in services to find that there was no such service listed. I downloaded a file that appeared to be for the purpose of installing the service, but it didn't change anything, so I decide to reinstall the program.
The uninstall appeared to proceed normally, until it's progress bar started going backward and the window disappeared leaving the program remaining in Programs And Features. I have no idea of why it does that...does anyone else? If it is a factor, the platform is Windows 7 x64 Pro.
Acronis support was never very fast, even when the forum was on Wilders, but at least there were others there that could pitch in and give a hand when needed. An answer 3 weeks after a question is posted is of no use, except possibly to someone else that might be searching for a similar problem. That would be better served by a good FAQ, rather than a forum...unless this is simply a means of gathering user information. I won't be bothering to post on this forum in the future...unless it grows considerably in regular users.
Dear seekermeister,
Thank you for your feedback, we really appreciate it. I entirely share your concern regarding the time of reply and would like to apologize for the inconvenience met. Be sure we currently are working on improving the situation.
We are trying to make the Knowledge Base and FAQ helpful for you, so we would appreciate any feedback regarding inconvenience with using it - what confused you, etc. Currently we have articles regarding uninstallation of Acronis True Image Home 2010 and scheduler update, so you could have found them useful in your case. Let me know whether they doesn't meet your requirements - we will improve them.
I understand that response time doesn't meet your expectations, but we are working hard on improving it. I also searched our tools and noticed that there is no support session (via phone, chat or web) opened by you, but I assume you used another e-mail address. I would appreciate if you could kindly specify me any support session data, so that I could be aware of the issues you faced and make sure you were assisted in a proper way. Keep in mind - you can always contact support directly for immediate ongoing assistance, we will be glad to help you!
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!