Universal Restore Problem (Drivers)

Addition to my current Universal Restore problem.
I did run Windows XP repair. Now Windows looks like it wil start but it ends in continual restart mode.
Anyone has any idea?
Thank you,
Dana

I am not sure if I am on the right board but I wonder if anyone else had the same problem.
I have done full disk restore many times on identical drive/computer this is my first time using the Universal Restore.
Same problem everytime I try.
Thanks,
Dana

Hi Everyone,
It looks like I am the only one having this specific problem.
Today I downloaded newest software update including Universal Restorer.
This time I get message missing "iastor.sys" at this point it says 26 minutes remaining to the end of instalation.
If I skip this particular driver it continues for a few second and comes back with message "Finished with errors" and computer stucks up. Attempted reeboot just get blue screen and crash.
Left service request for Acronis at the time of my first crash but so far no answer.
Maybe I get lucky with an answer.
Thanks,
Dana

You are in the wrong forum, this forum is for corporate products.

It sounds like you dont have the right sata drivers available when you run universal restore. You need to find the drivers for your new machine and point universal restore to them when you are starting the restore, or include them when you create the bootable media.

Thank you Darryl
I have all drivers that come with dell on removable media.
However I will check in to any additions.
Dana

Dana

I have the same problem - trying to migrate from Toshiba Equium to Toshiba Satellite Pro and keep getting " Can't find device driver for **PNP0C14 etc" and then the dreaded blue screen. Have you found a fix for this yet?

Wrong forum? Is there such a thing :) The iastor.sys you mention above is for the Intel Matrix Storage software. It sounds like you are going from a standard drive controller to AHCI.

You can do one of two things. A) on the new computers go in to the computer setup and look at the SATA settings. If you see it set to AHCI change it to ATA and try the restore again. B) Leave it at AHCI but go to Intel's web page and download the Matrix Storage drivers and include their location in the universal restore.

There were few people asking if I ever solved the problem.
The answer is yes but with some quirks.
When I bought the new computer from Dell, I bought another spare hard drive. One drive comes installed from Dell. I have copied all installed drivers from Dell and Windows and system32 entire directory into removable drive and put them all into one directory, than I removed the installed drive and replaced it with the blank one for installation with Acronis.
I believe the crash is due to unavailable display driver but that is just my guess, so having all possible drivers available on the same drive as my old computer backup image allows for easy directives.
I still get the PNP0C14 error but Acronis managed to find enough drivers so the computer no longer crashed.
Once I was able get that far, I would get original Dell drivers CD and started installing all drivers over the top starting with the chip set etc..
Acronis will not pick up drivers for Broadcom or wireless so you do not have access to internet so having the CD is important.
In general after each restart computer will come back with found a new hardware and start looking for drivers. I clicked ignore and kept installing from CD. Most of the hardware requires full software to run properly.
To find out if you have all drivers installed, go to start, right click on My computer, go to properties. You will get system properties dialog box, click on Hardware tab and click device manager. Check if there are any yellow question marks. If you do, you will have to install those drivers.
It is a crazy process but all my software works. There are some quirks on startup. The screen flashes few times and I get a message of same names on network even though I am not on network.
Hope this can help you going.
Dana