Updated to 17440, Licenses not resolving, access denied while trying to push applications.

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Posts: 10
Comments: 24

Well I spent the past week beating my head against 17430 and now they released another version already. so I decided I'm in it up to my waist anyway, may as well just get it over with.
Updated Management server and License server to 17440 (now the same machine) and that went okay.
Trying to push applications to systems that were already up to 17430 and happy and cannot get access to license server to install apps. Tried all credentials. Double checked credentials service is logging in with. No go. I'm sure if I just wait a few days, it will fix itself, but I was wondering if anyone else had run across this yet.

Thu, 07/26/2012 - 14:25
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 1272

Hello Paul,

Thank you for posting your Question here.

If your Acronis Management Server and Acronis License Server on a Windows 2008 R2 machine, please check this first:

  • On the machine, where your Acronis Management Server and Acronis License Server is running, open registry editor. Go to Start -> Run -> regedit.exe
  • Navigate to this key: HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\MMS\Configuration\License
  • At the right section, you will find a subkey named: LicenseServerAddress
  • Modify the value of the subkey and enter the IP address of this machine (nothing else), e.g. 192.168.1.1
    (!) It is recommended to use IPv4 address of License Server instead of name or IPv6 address, to prevent possible issues with name resolution.
  • Restart all Acronis services on this machine and all affected client machines if necessary.

You will find these steps in this article from our Knowledge Base. The information refer to the section "Checking and changing License Server address" and is checked with Acronis Backup & Recovery 11, even the article itself is written for Acronis Backup & Recovery 10. Please be aware, that you do not apply any other steps from this article to your Acronis Backup & Recovery 11 environment.

If these steps do not solve the issue, please contact Acronis support. You will find more information about these steps in our Customer Handbook.

Please let me know if you have additional questions.

Thank you.

Fri, 07/27/2012 - 06:46
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