Updated and now having issues
Updated Backup and Recovery 11 to 17437. Now I get frequent errors connecting to the Management server and the clients are saying they don't have a license. So my backups have stopped. I tried reinstalling Acronis Components including the license (same on it had) and although the install seemd to work..it didn't transfer the license. The error suggests the license is disabled.
Any thoughts?
ProtectCommand: Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dd9e
Fields: $module : agent_protection_addon_vs
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 1
Module: 408
LineInfo: 9418a040040a4e4b
Fields: $module : disk_bundle_vs
Message: The feature is not available.
--------------------
Error code: 9
Module: 202
LineInfo: 9641d5a26ddf980a
Fields: $module : atie_license_addon_vs
Message: Failed to check the license key. The key is disabled.
Nevermind...got it figured out.
Hi David,
I am experiencing a similar issue, similar in the core error but not due to the licensing server. Got any pointers (just in case your solution may also help me)?
Fyi here are my sets of errors (just when backing up the System volume - every other volume/backup works OK):
ProtectCommand: Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dd9e
Fields: $module : agent_protection_addon_vs
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 11
Module: 300
LineInfo: 2a463402369021a2
Fields: $module : mms_vs
Message: Failed to connect to the process.
--------------------
Error code: 12
Module: 300
LineInfo: 2a463402369021a3
Fields: $module : mms_vs
Message: The operation has timed out.
--------------------
Got to love posts like this, really! Please post a solution to your fix.
I am having the same problem.
Thanks.
My solution was to verify the license server and reinstall acronis components on the workstation. During the reinstall process you specify the license server. I guess somehow that connection because broken or corrupted.
Ah thanks, John, for that. I don't think that your solution will help me though. I have uninstalled, cleaned up, installed so many times (including verifying the license server first), each time coming up with some different weird & wacky set of errors.
I wished I had left it with ABR10 instead of ABR11. At least that worked.
I did not have such an issue yet, but found http://kb.acronis.com/content/30947 - maybe that's helpful for others experiencing a "disabled license".