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Upgrade Advanced B&R 10 fails no license for this O/S

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One machine- Win 2008 Standard with SP2 (6.0.6002).
I ran the new version 13544 update, License server then local backup mgr. The local backup mgr fails with an error that says no available license for this O/S. License server component shows one license used 0 available. It's all on one machine. Tried a remove and reinstall with same result. Is there a link to the removal/cleanup tool to weed out whatever former license entry that seems to be halting the install? Or is there a registry setting or folder that needs to be cleared?
Thanks

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Hello Scott,

Thank you for your post and welcome to our forum. I will do my best to help you.

It is not clear why this issue occurs at the moment without additional information but I would recommend to either revoke the license or remove it and re-add it. Please check this KB article for details, you can use steps 3 or 4 from the solution section.

If you are still having difficulties please contact our Support team with a screenshot of the Acronis License Server window and an AcronisInfo report.

Please let me know if you need additional assistance.

Thank you.