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upgrade fails

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Hi Another problem with upgrading ABR10AW from build 11345 to 11639 half way through install fails with fatal error.
what now?

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I have wrote back an Image I crated 2 days ago, I can't go through uninstalling everything again and again when new builds come out, the upgrade should work!

Stephen,

I take it you purchased deduplication with build 11345?

If you didn't then this is where your problem lies.

Hi, I brought deduplication with the build before 11345, 10***, why do you think this is the problem?
thanks
Stephen

Stephen,

In your attachment this is where the install fails (installing Deduplication), so as you've got a licence this rules out the install failing due to not having a licence, I'm now wondering if there is supposed to be an upgraded build of Dedup to match the new build of ABR.

Of course only Acronis can answer that one, but it is possible as that is the case for Universal Restore and Plus Packs in the Home versions.

Would it be a problem to uninstall Dedup and see if the ABR2010 upgrade behaves?

Have you raised a ticket with the Chat operators on this? I've a feeling only Acronis can solve this problem, as I don't have Dedup to experiment with for you.

Hi, yes I did try uninstalling Deduplication before I wrote back my image, the install continued to upgrade the rest of the components after it completed I tried to login the the management consol with errors which I can't remember, so I just wrote back an image from 2 days ago. I don't even use Deduplication I only purchased it incase I wanted to try it out in the future, I didn't raise a ticket because they will just tell me to unistall everything and reinstall from scratch and I can't be bothered to go through that again, upgrades have never worked for me before.
Thanks for trying to help
Stephen

Hello all,

Thank you for your messages.

Colin B, I appreciate your assistance! I do not believe that there could be an issue between build versions for deduplication, because the installation package contains all the components already. That is, if you have downloaded the 11639 package, all the add-ons will have the latest build. You can of course consider the possibility of extracted msi files, of different build, but this is very unlikely.

Stephen,

I am very sorry for all the trouble. I will definitely try to assist you with this. Just in case, should you require assistance with any other installation issues, please include an msi text file log. I have attached your screenshot with that option highlighted. Occasionally, the "view log" option is not available after an installation failure and for that, we have other way to gathering an msi log. You can check Yana's post here. We also have an article that explains how to create this log.

If you like us to assist you with other issues, please generate an AcronisInfo report and send a PM to one of our Forum Moderators. We will be able to study the logs and let you know what is wrong.

If you have any other questions, please let me know.

Thank you.

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