Upgrade to Version ABR11u0.5

Same error, about 24 hours after installing the new version.

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Error
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Cannot connect to 'localhost'.
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Details:
Code: 11,337,731(0xAD0003)
LineInfo: 0x90FB8A255B1DF677;

Module: trueimg_remote_full_vs
Message: Failed to establish the local connection with Acronis Management Server Service. Make sure that the service is installed and its status is Started.

Code: 196,610(0x30002)
LineInfo: 0x37819FD1E1F7A62A;

Module: trueimg_remote_full_vs
Module: trueimg_remote_full_vs

Code: 65,520(0xFFF0)
LineInfo: 0xBD28FDBD64EDB8E0;

Module: trueimg_remote_full_vs
Message: The system cannot find the file specified

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This resolved itself after about 10 minutes, but still annoying.

Easy fix,

Uninstalled this update, reinstalled the previous version, reconfigured everything.

Same old problems, but at least I can go home now rest assure I'm gonna have backups running tonight.

Thank You Acronis.

Hello all,

Thank you for your comments, and for reporting about the issue.

The most possible reason for the problem is that some binaries, and registry records weren't updated properly. It can be resolved by running the Clean Up utility on the problem machine, and then installing the update onto the clear machine.

We're also working on reproducing the issue right now, and might have some additional news on Monday/Tuesday. Please accept our sincere apologies for any inconvenience caused.

I had to delete the last two comments as we tend to keep our conversation constructive on Forum. We entirely understand how upsetting the situation can be, and will do our best to have it solved. This is a technical thread, so let's keep it that way in order to all useful information on this issue could be easily found for other Users.

Thank you for understanding, cooperation, and patience. I appreciate it.

Same problem encountered here on upgrading from 17345 to 17437.

Will try the clean up utility on my local PC, then install the management console here and try managing the server - I don't want to completely uninstall the server without knowing what I will lose.

Not a fun way to start, as my storage node has been down for 2 months waiting for this release to supposedly fix another issue.

JDC

Hi David

I noticed you put a comment that the issue was resolved in about 10min after it occurred?

Just wanted to check when you got this message that Acronis was not able to connect was it shortly after the OS was booted up or Acronis services were started?

If you got this message after restarting the ABR services are after rebooting your system this is normal, the ABR11 services perform a range of checks and processes before the services are fully ‘online’ and ready for connections.

there's two issues in this thread:

the one with "the system cannot find the file" is normal. ManagementService reports "started" back to the windows service console, but it is not really fully initialized. It needs a few minutes for that and it won't report a decent error message in that time.

the second "failed to create channel" is an error coming from the actual upgrade process (which is buggy), not upgrading some important DLLs. Support told me to uninstall/reinstall the management server and that fixed the problem with the Console not being available. Downside was that now all the clients are offline...

I'm having the same problem with the update, and am now out of time for the night. Will have to go without backups tonight and try the cleanup utility tomorrow.

Funny thing: The support told me I should NOT use the cleanup utility until said so... Obviously not all of the KB entries are up to date.

Support supplied me with replacement DLLs that apparently are not updated properly by the upgrade processs:
in \%ProgramFiles%\Common Files\Acronis\BackupandRecovery\Common :
gc.dll
icu38.dll
icudt38.dll
resource.dll
thread_pool.dll

...stop services, rename the old DLLs and replace with the new ones. Services started OK and then the management console was able to connect. Now I am just left with my original problems, not new ones.

JDC

The fix is also available at http://kb.acronis.com/content/30750

What is the PXE server really used for? If all you're backing up is VMs (one physical in our case), do you really need the PXE?

There is of couse no need for a PXE server, if installed on the same physical machine to be restored.
Also see http://www.acronis.com/support/documentation/ABR11/index.html#1232.html

When you do VM backups on hypervisor level (only available in Virtual Edition, see http://www.acronis.com/support/documentation/ABR11/index.html#12508.html), for restoring there is also no need to boot the VM from PXE or ISO - just use the MMC.