Upgrading from ABR11 17317 to 17318 Multiple issues.

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Posts: 10
Comments: 24

When updating from 17317 to 17318 I have encountered multiple issues.
Some of the machines that were previosly in the AMS are now null and I cannot connect to them. Some are null and I can connect to them.
Some I can partially deploy new version of the agents to, some I cannot. Even when successfully deploying the agents, I cannot connect to a null system. I cannot remove the null system from AMS to re add it.
One reboot, I can see my configured backup plans in AMS, the next...it's gone. No tasks have shown up since my upgrade to 17318, but backups are running still.
Licenses on systems that were already deployed when attempting to upgrade showed as conflicting licences. Some I was able to reconcile, some I was not.
There is not a whole lot of rhyme or reason to it, it seems fairly random.
My network is a very basic VLAN with a pretty open domain. All windows XP sp2 or sp3 machines. Why all the problems with machines already upgraded to ABR11?
I'm feeling frustrated with the New and not so improved ABR11.
We have two other entire divisions sitting and waiting to see if this product ever pans out beyond a horrible beta before spending probably about 100k on this product and so far, I am a standing Joke.

Tue, 10/04/2011 - 16:51
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 4

I have upgraded from ABR10-13545 to ABR11-17318. I was also hoping that the THIRD release of this product would be close to being ready for production.

I did install ABR11-17217 but that was a miserable experience.

Just having Upgraded to this latest version of ABR11, it is now evident that this product is NOT ready at all.

I have multiple issues,,,again.

1) While viewing all machines with agents, I click on "Change License", which fails as it connot find licenses "Failed to find Acronis License Server on the specified machine". I am ON the machine with the licesnes...so whats going on there??

2) a)Trying to update agents via: Tools\Install Acronis Compenents.
b)Status shows Acronis compenents installed, I hit next....
c)Error...while getting component list...select another component source....
d)the error is: failed to get list of registered packages
failed to create registry package manager
failed to open registry key 'Software\Acronis RemoteInstaller\17318
the subkey cannot be found

3) Acronis can no longer send emails even though the settings are the same

4) backups fail stating can no longer connect to storage node

5) Numerous alerts: Operation failed:Syncronizing with Agent

6) I have 3 Vaults: all 3 are listed in the navigation column, but one does not appear when viewing the Dashboard

7) If a job fails and I highlight the machine to view the details while in the Backup Plans and Taks view, there are no "view details or view log" anymore. I have to hunt through the error log to find the machine so I can find out what the error was. This is a long process which takes way to long.

8) Log files must now be searched at length to find the machine and the error associated to it.

9) Deploying Backup Plan: error-component with ID '271' cannot be found

I have wasted the entire day trying to get this working.

Tomorrow will be my last try, and I will do a complete "clean" install.

I will report back asap.

Tks

Not A Happy Camper

Tue, 10/04/2011 - 23:12
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Paul and Howard,

Thank you for your feedback. I will do my best to help you.

I am very sorry for the inconvenience caused by these issues. Please contact our Support team directly with this report so that we can investigate and resolve all these issues.

If you need additional help please let me know.

Thank you.

Wed, 10/05/2011 - 08:42
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 10
Comments: 24

I finally got tired of fighting this install and completely wiped my management server/storage node server and did a clean install of the latest version on a new clean virtual server.
Things are slowly coming around, the old issues are obviously gone, but I am having issues installing the new client on my target machines on the floor.
On one, the client installed okay, but when I kick off a backup...it "completes" immediately (in one second..), but does not make an addition to the vault and does not actually create a backup.
The other problem is licenses....when I attempt to push the agents to a machine that has the previous version of ABR11 on it, it tells me that there are no licenses available and I cannot get past that point. I have to manually uninstall the previous version at the local machine and then, maybe, it will allow me to install the new version.
When is Acronis going to fix this product?

Thu, 10/20/2011 - 14:11