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VSS Snapshot errors ABR11 WS standalone

Thread needs solution

On 3 of 6 workstations with ABR11 Workstation standalone i get the following error codes:

#1:
--------------------
Details
--------------------
Typ: Warnung
Datum und Zeit: 29.06.2011 09:05:37
Backup-Plan: [Keine]
Task: [Keine]
Code: 4.195.008(0x4002C0)
Modul: 64
Besitzer: Acronis Agent User 2
Nachricht:
Einholen der VSS-Metadaten für das Backup fehlgeschlagen.
Zusätzliche Info:
--------------------
Fehlercode: 704
Module: 64
LineInfo: 26556611c50a732a
Felder: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\DiskBundle.dll
Nachricht: Einholen der VSS-Metadaten für das Backup fehlgeschlagen.
--------------------
Fehlercode: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Felder: code : 2147942450
Nachricht: Die Anforderung wird nicht unterstützt
--------------------
--------------------

#2:
--------------------
Details
--------------------
Typ:            Warnung
Datum und Zeit: 29.06.2011 09:05:37
Backup-Plan:    [Keine]
Task:           [Keine]
Code:           1.098.823(0x10C447)
Modul:          16
Besitzer:       Acronis Agent User 2
Nachricht:     
  Erstellen des Volume-Snapshots fehlgeschlagen.
Zusätzliche Info:
--------------------
Fehlercode: 50247
Module: 16
LineInfo: 14181c22ef45b06d
Felder:  $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\DiskBundle.dll
Nachricht: Erstellen des Volume-Snapshots fehlgeschlagen.
--------------------
Fehlercode: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Felder:  code : 2147942450
Nachricht: Die Anforderung wird nicht unterstützt
--------------------
--------------------

The error codes are always the same ones on the affected machines. The other 3 and our server run without these problems.

Forellenblau

0 Users found this helpful

Is the backup executed with 'create snapshots using vss' and 'acronis agent user 2' is not a member of administrators group but only backup operators?

Yes, the backup is executed with 'create snapshots using vss' and yes, the 'acronis agent user 2' is only the backup operator installed by ABR11.

I found the solution. In the task's options i selected "Software - System Provider" instead of "Hardware/Software - choose automaticly".

Now it works.

Forellenblau

Forellenblau wrote:

I found the solution. In the task's options i selected "Software - System Provider" instead of "Hardware/Software - choose automaticly".

Now it works.

Forellenblau

We had the same problem in ABR11 Advanced Workstation. Now it works like it should. Many thanks! :)