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Waiting and Waiting and Waiting

Thread needs solution

Backup task to create incremental backup daily, Differential Weekly.

Each backup is to be validated.

The task is constantly waiting and waiting for a validation from 4 days ago.

If I stop the task, edit the backup to remove validation, then save that the task it returns as waiting and I can no longer even edit the task as I can never stop it from waiting. How do I stop this endless cycle and why does validation fail with waiting to finish regularly?

 

 

 

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Hello UDaMan,

Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]

Please delete the present backup plan. After that go to C:\Documents and Settings\All Users\Application Data\Acronis\TrueImageHome\Scripts and remove the files with the tib.tis extention (if there are any). Recreate the backup plan and see if the issue remains.

Thank you.

 

I have exacly same issue,  it just waiting and waiting and nothing happens.   Will deleting backup plan make me recreate the image again ?  if so this makes no sense especially that I would have to backup 400GB worth of data to another server again,  and if this to happen again am I to repeat  ? 

 Deleting a task will not delete an image that has been made and stored.

Hello Mark,

Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]

If you create a new backup plan, it will create a new chain of backup files without taking into consideration the previous backup file.

You can create a backup task without validation and create a separate validation task.

Thank you.

When the scheduled task ran without validation the waiting status was removed.

I did not need to delete the task, which is good as the last time I attempted that B&R could not access any vaults.

SEE: Vault not accessable at this time. BA HUMBUG

For present problem solved.

I will create a separate validation task. Still do not know why validation fails to run after incremental backup.

 

Hello Jerry,

Thank you for your response.

We have released a new build of Acronis Backup & Recovery # 11105, please update the current build with the newest one and see if the issue remains. You can learn more on how to download the latest build here.

If the issue persists, please let us know the following:

Could you please clarify where the vault is placed (whether it's on internal, external, or network hard drive)? Are you able to perform the validation if you create the vault on another hard drive? Do you use a centralized or a personal vault? 

Thank you.

Oleg,

I have already downloaded the new version, thanks for pointing me there.

Now I'm dealing with the dreaded BSOD from the new version with the SnapAPI incompatablity with card readers!! See my

post "WARNING: BSOD with 11105"

Hello Jerry,

We will take care of this situation in thread you mentioned.

Thank you.

People: Save your hard earned $$$ and get some other 'reliable' backup product. By far the worst product we have come across. Support is non-existent and products are nothing short of nightmare. Started w/ Srvr 9.1 products, PAID upgrade fees and maintenance to get to True Image Echo products and finally tried to test the version 10. Version 10 trial downlaods fine and asks for Universal restore key; no idea where to get that. Moved forward w/ installation and it fails after two splash screens. ONLY reason decided to go to trial was because the stupid True Image Echo Enterprise Server with Acronis Universal Restore (build 8,353) has not worked ONCE. I thank all higher powers we have been using Backup Exec for our production environment; if we depended on Acronis, heads would be rolling. Here's the list of products we have wasted money on and NOT A SINGLE RELAIBLE back to date: MS Exchange Recovery (build 220): ****s!!! Doesn't backup mailboxes, creates a ton of errors and no expalanation. True Image Echo Enterprise: Backup tasks "waiting"- for 49 hours. Not even starts (lol). Enough is enough. Moving on to Backup Exec. Will pay pretty penny but at will get products that work. Good luck to all of us **** who wasted money.

Hello Burhan,

Thank you for the provided information.

I looked through the chat sessions you have mentioned. I would express the apologies for the inconvenience caused by our support operator. I will submit a report to the appropriate manager  to prevent this situation from happening in future. 

I am requesting your contact details via PMs, we will contact you as soon as possible.  

Thank you.