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WD Elements Portable Hard Drive

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I am using Acronis True Image 10.0 Home to backup my home PC to the WD (Western Digital) Elements Portable Hard Drive.  When I did the backup and selected this external drive as the destination the system started the backup and then said backup was successful, but the backup went on to my home PC not the external drive.  I checked and rechecked this external drive and there was no information there.  The external drive has been configured to work with a PC not a Mac computer.  Can it be possible that this version of the software is not compatible with this external hard drive.  I just bought this HD within the last month.

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Hello Lee,

Thank you for using [[http://www.acronis.com/homecomputing/products/trueimage/ | Acronis True Image]]

Acronis True Image 10.0 Home supports USB hard drives. I would recommend you to manage a backup operation again and perform it again. See if the issue remains.

By the way, what is the build number of your product? You can find out the build number by selecting "Help" option, "About".  The latest build is #4942. If the build number differs from the latest one, please download and install the latest build. You can learn more on how to download the latest build here.

Thank you.