Acronis vmProtect 7 SBS 2011 Exchange Backup aware Logon Error
Hallo,
yesterday i have installed vmProtect 7 on my ESXi Server over the VCenter Server.
When i want to backup my SBS2011 Server it is OK.
But wehen i want to activate the Exchange aware Backup i got a message to disable the UAC.
So i disabled it on my SBS2011 Server. So i tryed again.
Now i got an Error Message that the User dowsnt have Domain Administration Rights and i should use an other user. The User i triyed is the built in Domain Administrator, also other users i have createt with domain administration rights work.
Anyone has an idea?
Hello Michael,
i have opened a case yesterday, but no reply till now
Hello Michael and Dominic,
Thank you very much for your comments.
In order to understand why this issue occurs, could you please get back to me with the program logs after the failed integration. You can collect the logs this way, please make sure to select Save All to File.
Let me know if you have additional questions please.
Thank you.
Hello,
after Reinstalling VM Tools and a Reboot of the SBS2011 Server i can Logon with the Domain Admin Account but when i start the backup i get an error:
Maybe i have to install some Plugin on the SBS2011 Server for Exchange aware Backup?
Task 'Backup SBS 2011' fehlgeschlagen: 'Erstellen eines Backups fehlgeschlagen.
Zusätzliche Info:
--------------------
Fehlercode: 3
Module: 435
Zeileninfo: 555b5abba09500ab
Felder:
Nachricht: Erstellen eines Backups fehlgeschlagen.
--------------------
Fehlercode: 32786
Module: 114
Zeileninfo: 28314c961de7d3b2
Felder:
Nachricht: Vorbereitung auf das Backup fehlgeschlagen.
--------------------
Fehlercode: 353
Module: 149
Zeileninfo: a71592046cb2c5f8
Felder:
Nachricht: Backup der Gruppe fehlgeschlagen.
--------------------
Fehlercode: 2
Module: 218
Zeileninfo: 338a407ad20e0987
Felder:
Nachricht: Fehler während Ausführung der Backup- und Recovery-Engine aufgetreten.
--------------------
Fehlercode: 368
Module: 149
Zeileninfo: 4db9605401c151e5
Felder:
Nachricht: Vorbereitung zur Validierung der Microsoft Exchange-Datenbank fehlgeschlagen.
--------------------
Fehlercode: 358
Module: 149
Zeileninfo: 8e1d384601b2ab4c
Felder:
Nachricht: Die VSS-Metadaten fehlen oder sind beschädigt.
--------------------
Fehlercode: 13
Module: 4
Zeileninfo: 86137b9d60c180c7
Felder:
Nachricht: Die Datei ist beschädigt.
--------------------'.
well that thou art progressed, but reinstalling the tools is not possible for me.
I hope for a simpler solution
regards
Hello Michael,
i think its not a problem of the vm tools.
I think you have to reboot the server to completly disable the UAC.
Maybe vmProtect doesnt give the error that the UAC is activ, because the the registry value is on diable, but this value will be active for the SBS2011 after the reboot?!
Maybe its a possible solution for you?
Hey Dominic
Ok, many thanks I test that tonight.
Have you found a solution to your problem?
Note that for enabling the Exchange-aware backup, you have to provide guest OS login credentials for the selected VM(s) running MS Exchange server. This means that you have to specify a user with domain administrator privileges. User Account Control (UAC) technology introduced in Windows Server 2008 operating system is not natively supported by Acronis vmProtect 7 since the product assesses the VMs data in agent-less mode. So, if UAC is enabled for the user you specify, we would suggest the following possible solutions (either one is acceptable):
1.Disable UAC for the specified user. The UAC can be enabled/disabled via a domain group policy, for example.
2.Specify a different user for which UAC is disabled. For example you can use a built-in domain administrator account which has UAC disabled by default.
3.Install a small (10Mb) "Exchange Backup Agent" inside the VM. For that: run Acronis vmProtect 7 installation package, choose Extract Components option from the menu, extract Exchange Backup Agent .msi component and install the Agent onto the Exchange server where UAC is enabled. Then, you can employ any domain user with domain administrator privileges independently from UAC state.
Cant find the "Exchange Backup Agent .msi" in the install package
Now i have the solution for me.
1 After diasble the UAC you have to reboot the server.
2 Disable in your backuptask -->options-->configuration--> CBT-Backup
Now i have the solution for me.
1 After diasble the UAC you have to reboot the server.
2 Disable in your backuptask -->options-->configuration--> CBT-Backup
Interesting. Disabeling CBT-backup did not work for me. Using vmprotect 7 with sbs2011.
I opened a support case to have this solved.
also here more exchange vss trouble
Cant find the "Exchange Backup Agent .msi" in the install package
Did you find the MSI Package? I'm still searching and can't find it.
Dominic/Oliver:
unfortunately http://www.acronis.com/support/documentation/AVMP7/index.html#14884.html described the Acronis vmProtect 7 Exchange Backup Agent before it was added to the setup.
Only the recently released build 5155 has it included, so simply do an upgrade.
(German: http://www.acronis.de/support/documentation/AVMP7/index.html#14884.html)
And there is an article about Exchange VSS issues in the meantime btw: http://kb.acronis.com/content/31347