Acronis vmProtect 7.0 Agent (build 7.0.5155) waiting always during backup task
Hello there
1- When I want to look at the backup location (NAS drive cifs sharing) then VA asking me credential everytime, why?
2- Im using Acronis vmProtect 7.0 Agent (build 7.0.5155). I want to backup MS Exchange Server 2010 SP1. At firts time the task succesfully finished, but last 2 days task waiting %0 doing nothing.
I reset va try again nothing changed.
Logs:
Task 'Exchange' was started.
Successfully connected to 'VMware ESXi 5.0.0 build-623860' through VMware vCenter Server.
Successfully connected to 'VMware vCenter Server 5.0.0 build-623373'.
Backing up a group of VMs.
Successfully connected to 'VMware ESXi 5.0.0 build-623860' through VMware vCenter Server.
Successfully connected to 'VMware ESXi 5.0.0 build-623860' through VMware vCenter Server.
Successfully connected to 'VMware vCenter Server 5.0.0 build-623373'.
and nothing.
Screenshot is attached
Attachment | Size |
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netcom-vmprotect-task-waiting.png | 76.72 KB |

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Try to check Task Manager on Exchange VM. Is there any backup_agent processes running?
Try to kill 'em, cancel task, reload VA (if possible) and try to backup again.
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I checked Exchange Server and I could not see any backup task in exchange server.
So if I reload va and this problem occurred again, what will I do?
Everytime reload va?
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Not really... Problem may be caused by leftover backup agent on Exchange VM. You don't have any backup_agent executable running in processes on Exchange server?
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What is the backup_agent name that running in exchange server ?
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I deleted existing task and create new one. And result:
Backup has failed. Please check the log for additional information.
1 Information 4/20/12 12:00:01 PM Task 'Exchange' changed its state from 'idle' to 'running'.
2 Information 4/20/12 12:00:01 PM Task 'Exchange' was started.
3 Information 4/21/12 9:49:05 AM Task 'Exchange' changed its state from 'running' to 'stopping'.
4 Information 4/21/12 9:49:08 AM Task 'Exchange' changed its state from 'stopping' to 'idle'.
5 Error 4/21/12 9:49:08 AM Task 'Exchange' failed: 'Failed to create a backup.
Additional info:
--------------------
Error code: 3
Module: 435
LineInfo: 555b5abba09500ab
Fields:
Message: Failed to create a backup.
--------------------
Error code: 68
Module: 161
LineInfo: decaf897565443f0
Fields: IsReturnCode : 1
Message: Failed to delete the backups. Location login vmp
--------------------
Error code: 51
Module: 161
LineInfo: decaf8975654434b
Fields: archiveUri : arl:/030658B2-C3C4-4E73-AD60-A6BF81EB2C8F/B1D5CD96-2E07-4D66-B19A-471902C6D281/1218E977-B880-403D-ABE0-5E50655E5236/FEAC8320-3163-600E-0F31-C8696923A5F1
Message: Failed to lock the backup archive because it is already locked.
--------------------'.
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I deleted VA and reuploaded. Nothing changed.
After I deleted all archive and recreate new task and new archive.
Now it is running.
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