Another Backup Fail

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

Using ESXi 5.5 /VmProtect9 , backing up Windows 2012 R2 on QNAP device and have the following errors since several Weeks:

THX for Your Input

#######################################################23:00:18

Die Aktion ist fehlgeschlagen.
Zusätzliche Info:
--------------------
Fehlercode: 26
Module: 100
Zeileninfo: 48afbd3608a410ca
Felder:
Nachricht: Die Aktion ist fehlgeschlagen.
--------------------
Fehlercode: 2
Module: 548
Zeileninfo: ee45009e93548a1c
Felder:
Nachricht: Kann den Host der VirtualWare-Applikation nicht erstellen
--------------------
Fehlercode: 226
Module: 83
Zeileninfo: a859dd78cc91e15a
Felder:
Nachricht: Anmelden an der virtuellen Maschine '[SASRAID5] Terminal/Terminal.vmx' fehlgeschlagen.
--------------------
Fehlercode: 139
Module: 83
Zeileninfo: 8551c5c00e774f99
Felder:
Nachricht: Gast-API-Aufruf von 'ValidateCredentials' kann nicht verarbeitet werden.
--------------------
Fehlercode: 257
Module: 83
Zeileninfo: 8551c5c00e774fcc
Felder: faultTypeId : 0
Nachricht: SOAP-Fehlercode: '12', Beschreibung: 'The guest authentication being used does not have sufficient permissions to perform the operation.', Detail: ''
--------------------

#######################################################23:00:23

Die Aktion ist fehlgeschlagen.
Zusätzliche Info:
--------------------
Fehlercode: 26
Module: 100
Zeileninfo: 48afbd3608a410ca
Felder:
Nachricht: Die Aktion ist fehlgeschlagen.
--------------------
Fehlercode: 239
Module: 83
Zeileninfo: b7e5b06ccbf4eabf
Felder:
Nachricht: Ausführen des Agenten 'cscript /NoLogo CDA91546-F046-4E67-ACF8-D874DC37ACD9.js' mit den Parametern '{ }' fehlgeschlagen.
--------------------
Fehlercode: 240
Module: 83
Zeileninfo: a83807079d0431a
Felder:
Nachricht: Ausführung des Skripts 'cd "C:\Users\ADMINI~1\AppData\Local\Temp\55000195-2212-44DE-8A85-BDD7873DCC1F\" && cscript /NoLogo CDA91546-F046-4E67-ACF8-D874DC37ACD9.js >A9051BA5-7F4B-4459-A059-594B7F95EFFA' fehlgeschlagen.
--------------------
Fehlercode: 139
Module: 83
Zeileninfo: a83807079d04314
Felder: RetCode : 1
Nachricht:
--------------------

#######################################################23:00:25

Klicken Sie hier für mehr Informationen

Task 'Backup auf QBACKUP' fehlgeschlagen: 'Erstellen eines Backups fehlgeschlagen.
Zusätzliche Info:
--------------------
Fehlercode: 3
Module: 435
Zeileninfo: 555b5abba0950337
Felder:
Nachricht: Erstellen eines Backups fehlgeschlagen.
--------------------
Fehlercode: 32786
Module: 114
Zeileninfo: 28314c961de7d337
Felder:
Nachricht: Vorbereitung auf das Backup fehlgeschlagen.
--------------------
Fehlercode: 353
Module: 149
Zeileninfo: a71592046cb2c5f6
Felder:
Nachricht: Backup der Gruppe fehlgeschlagen.
--------------------
Fehlercode: 2
Module: 218
Zeileninfo: 338a407ad20e0987
Felder:
Nachricht: Fehler während Ausführung der Backup- und Recovery-Engine aufgetreten.
--------------------
Fehlercode: 239
Module: 83
Zeileninfo: b7e5b06ccbf4eabf
Felder:
Nachricht: Ausführen des Agenten 'cscript /NoLogo CDA91546-F046-4E67-ACF8-D874DC37ACD9.js' mit den Parametern '{ }' fehlgeschlagen.
--------------------
Fehlercode: 240
Module: 83
Zeileninfo: a83807079d0431a
Felder:
Nachricht: Ausführung des Skripts 'cd "C:\Users\ADMINI~1\AppData\Local\Temp\55000195-2212-44DE-8A85-BDD7873DCC1F\" && cscript /NoLogo CDA91546-F046-4E67-ACF8-D874DC37ACD9.js >A9051BA5-7F4B-4459-A059-594B7F95EFFA' fehlgeschlagen.
--------------------
Fehlercode: 139
Module: 83
Zeileninfo: a83807079d04314
Felder: RetCode : 1
Nachricht:
--------------------

Tue, 01/20/2015 - 14:30
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 22
Comments: 3800

Hi Hans,

The errors are related to application-aware processing:

1) The first error is about the logon credentials which do not have enough permissions to log into the system. This error 'The guest authentication being used does not have sufficient permissions to perform the operation.' is thrown by VMware Tools API which we use. Make sure that the account has local administrator privileges.

2) For the 2nd and the 3rd errors (it's the same error) we've found 2 typical reasons so far when they can occur:

a) The TMP and TEMP system variables inside the guest OS (of the VM which you try to back up) are referring to non-system drive (D:\temp for example). The solution is to change these variables, so that they refer to OS system volume ( C: ). Right click on My Computer->Properties->Advanced System Settings->Advanced->Environment Variables

b) The "cscript" engine registration is altered inside the guest OS of the VM you try to back up. We've seen such problem when there was a specific version of Kaspersky antivirus installed inside. This alteration caused inability to run .vbs scripts and the solution was to re-register the cscript in registry as described in http://www.sevenforums.com/windows-updates-activation/196011-cscript-er…

If nothing of the above helps please contact our support team with reference to this thread.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Thu, 01/22/2015 - 07:56
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