Backup Error with VMP9
Hi,
updated to VMP9, now the backup is not running correctly anymore:
Task 'NO-VERIFY_backup' failed: 'Failed to create a backup.
Additional info:
--------------------
Error code: 3
Module: 435
LineInfo: 555b5abba0950337
Fields:
Message: Failed to create a backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d337
Fields:
Message: Failed to prepare for backing up.
--------------------
Error code: 353
Module: 149
LineInfo: a71592046cb2c5f6
Fields:
Message: Failed to back up the group.
--------------------
Error code: 2
Module: 218
LineInfo: 338a407ad20e0987
Fields:
Message: Error occurred while running the backup and recovery engine.
--------------------'.
Can I attach the logs, so that only the mods can open them?

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Hi MB,
As mentioned in my previous comment to this thread the error quoted above is too common and doesn't reveal the real issue. Likely you have some different problem than 'ece' had. Can you please send me the log in a private message so that I can check out and advise?
Thank you.
--
Best regards,
Vasily
Acronis vmProtect Program Manager
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I have already open ticket 02010708. This is enough? Or we can resolve problem in parallel? Anyway i will send log to PM.
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Hi MB,
I've replied you in a private message - looks like there is a specific case which needs to be investigated. Let's proceed in PMs.
Thank you!
--
Best regards,
Vasily
Acronis vmProtect Program Manager
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MB wrote:I have already open ticket 02010708. This is enough? Or we can resolve problem in parallel? Anyway i will send log to PM.
Hi MB,
which ESXi version are you using?
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Hi ece,
Just to be clear on this thread: MB user has a specific case where backup daemon crashes during partition analysis on specific VM (other VMs are backed up fine). Right now we are remotely debugging the problem to find the root cause (big thanks to MB for the provided remote access).
Thank you.
--
Best regards,
Vasily
Acronis vmProtect Program Manager
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Sorry! My issues has been resolved by updating VM tools to 5.1.0 U1. Snapshotting works fine again.
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