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Backup of Exchange 2010

Thread needs solution

Hello
we have a acropnis vMprotect 9 installed on vmware esx 4.1 hosts (with vCenter).
Backup works good for all machine except a server with Windows 2008 R2 and Exchange 2010 installed on board.

From log:

Codice errore: 3003
Modulo: 538
LineInfo: 38b2393b56c5aa77
Campi: StringAlertId : exchange vss writer disabled
Messaggio: Avviso agente convertito

(in Italian Language)

we tried almost everything: re-deployed vmWare Tools, enabled application quescing, installed agent on board of the Exchange machine, but backup still fails.

whic can be the cause?

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Posts: 22
Comments: 3800

Hi Davide,

First of all it makes sense to check the presence of Exchange VSS writer in the outputs of "vssadmin list writers" command executed inside this VM. Does it have the Exchange VSS writer there? On some configurations it may be disabled by default (see http://support.microsoft.com/kb/838183/en-us - it's for Exchange 2003, so not really applicable, but good as an example). If the Exchange VSS writer is present and works propely, i.e. it's not excluded from processing by VMware Tools (there is no C:\ProgramData\VMware\VMware Tools\tools.conf file), then it's better to contact our support team for assistance.

Thank you.
--
Best regards,
Vasily
Acronis vmProtect Program Manager