Backup failed

Thread needs solution

truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli

Beginner

Posts: 1

Comments: 2

Hello. we have a problem with one of our backups.
The backup is to a synology diskstation( fully up-to-date) The problem just started with no visible cause to me. I have rebooted the NAS , virtualAppliance etc , even the VM`s itself.
The .TIB file is about 900MB .
Acronis version is : build 9.0.10007

This is the log file :

Task 'Back up to 'Network'' failed: 'Failed to create a backup.
Additional info:
--------------------
Error code: 3
Module: 435
LineInfo: 555b5abba095034c
Fields:
Message: Failed to create a backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d337
Fields:
Message: Failed to prepare for backing up.
--------------------
Error code: 353
Module: 149
LineInfo: a71592046cb2c5f6
Fields:
Message: Failed to back up the group.
--------------------
Error code: 2
Module: 218
LineInfo: 338a407ad20e0987
Fields:
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 1080
Module: 1
LineInfo: b43e776571144dee
Fields:
Message: Commit of operations result is failed.
--------------------
Error code: 4
Module: 7
LineInfo: 9d2de1f088cbc4d7
Fields:
Message: Failed to perform the operation with archive 'avfs:/smb?//192.168.10.11/GEBOVM/Archive.TIB'. Error: 'Write error.'.
--------------------
Error code: 23
Module: 4
LineInfo: 3d9ea26f1bfdef0a
Fields:
Message: Failed to lock the file.
--------------------
Error code: 65521
Module: 0
LineInfo: bd28fdbd64edb8d0
Fields: code : 13
Message: Permission denied
--------------------

Fri, 10/17/2014 - 07:07

truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi

Posts: 22

Comments: 3800

Hi Michel,

Such error may appear if there are simultaneous writes into the same archive from 2 separate backup tasks. In your case it would be still worthy to check it to confirm that there is only 1 task backing up into this archive (are there any other appliances installed in the environment which might possibly lock the file?). Another suspicious thing is the size of the archive: 900MB seem to be too small for any valid production VM. Can this archive be validated (Actions->Validate)? If not then likely this archive has to be re-created due to corruption.

If nothing of the above helps, then we'll need to check the full log from the agent (View->Show Logs->Save All To File) to figure out what might be going wrong.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Fri, 10/17/2014 - 08:49

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli

Beginner

Posts: 1

Comments: 2

I`m sorry the backup size is 900GB , my mistake.
There is only 1 task . i will upload the full log

Fri, 10/17/2014 - 09:55

truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli

Beginner

Posts: 1

Comments: 2

the full log :

Backup has 1 Information 2 Information 3 Information 4 Information 5 Information 6 Information 7 Information 8 Information 9 Information 10 Information 11 Information 12 Information 13 Information 14 Information 15 Information 16 Information 17 Information 18 Information 19 Information 20 Information 21 Information 22 Information 23 Information 24 Information 25 Information 26 Information 27 Information 28 Information 29 Information 30 Information 31 Information 32 Information 33 Information 34 Information 35 Information 36 Information 37 Information 38 Information 39 Information 40 Information 41 Information 42 Information 43 Information 44 Information 45 Information 46 Information 47 Information 48 Information 49 Information 50 Information 51 Information 52 Information 53 Information 54 Information 55 Information 56 Information 57 Information 58 Information 59 Information 60 Information 61 Information 62 Information 63 Information 64 Information 65 Information 66 Information 67 Information 68 Information 69 Information 70 Information 71 Information 72 Information 73 Information 74 Information 75 Information 76 Information 77 Information 78 Information 79 Information 80 Information 81 Information 82 Information 83 Information 84 Information 85 Information 86 Information 87 Information 88 Information 89 Information 90 Information 91 Information 92 Information 93 Information 94 Information 95 Information 96 Information 97 Information 98 Information 99 Information 100 Information 101 Information 102 Information 103 Information 104 Information 105 Information 106 Information 107 Information 108 Information 109 Information 110 Information 111 Information 112 Information 113 Information 114 Information 115 Information 116 Information 117 Information 118 Information 119 Information 120 Information 121 Information Additional info:
--------------------
Error code: 46
Module: 7
LineInfo: a5695862aaf8e775
Fields: PartitionId : 397
Message: --------------------
Error code: 24
Module: 7
LineInfo: ef8b1618a4c0dd9c
Fields:
Message: MFT bitmap is corrupted.
--------------------
122 Information 123 Information 124 Information 125 Information 126 Information Additional info:
--------------------
Error code: 23
Module: 4
LineInfo: 3d9ea26f1bfdef0a
Fields:
Message: Failed to lock the file.
--------------------
Error code: 65521
Module: 0
LineInfo: bd28fdbd64edb8d0
Fields: code : 13
Message: Permission denied
--------------------
127 Error Additional info:
--------------------
Error code: 1031
Module: 1
LineInfo: fdc1cbdf2c2335cd
Fields:
Message: --------------------
Error code: 23
Module: 4
LineInfo: fdc1cbdf2c2335ce
Fields:
Message: --------------------
128 Error Additional info:
--------------------
Error code: 4
Module: 7
LineInfo: 9d2de1f088cbc4d7
Fields:
Message: --------------------
Error code: 23
Module: 4
LineInfo: 3d9ea26f1bfdef0a
Fields:
Message: Failed to lock the file.
--------------------
Error code: 65521
Module: 0
LineInfo: bd28fdbd64edb8d0
Fields: code : 13
Message: Permission denied
--------------------
129 Error Additional info:
--------------------
Error code: 26
Module: 100
LineInfo: 48afbd3608a410ca
Fields:
Message: --------------------
Error code: 1080
Module: 1
LineInfo: b43e776571144dee
Fields:
Message: --------------------
Error code: 4
Module: 7
LineInfo: 9d2de1f088cbc4d7
Fields:
Message: --------------------
Error code: 23
Module: 4
LineInfo: 3d9ea26f1bfdef0a
Fields:
Message: Failed to lock the file.
--------------------
Error code: 65521
Module: 0
LineInfo: bd28fdbd64edb8d0
Fields: code : 13
Message: Permission denied
--------------------
130 Information 131 Information 132 Information 133 Information 134 Information 135 Information 136 Error Additional info:
--------------------
Error code: 3
Module: 435
LineInfo: 555b5abba095034c
Fields:
Message: --------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d337
Fields:
Message: --------------------
Error code: 353
Module: 149
LineInfo: a71592046cb2c5f6
Fields:
Message: --------------------
Error code: 2
Module: 218
LineInfo: 338a407ad20e0987
Fields:
Message: --------------------
Error code: 1080
Module: 1
LineInfo: b43e776571144dee
Fields:
Message: --------------------
Error code: 4
Module: 7
LineInfo: 9d2de1f088cbc4d7
Fields:
Message: --------------------
Error code: 23
Module: 4
LineInfo: 3d9ea26f1bfdef0a
Fields:
Message: Failed to lock the file.
--------------------
Error code: 65521
Module: 0
LineInfo: bd28fdbd64edb8d0
Fields: code : 13
Message: Permission denied
--------------------'. failed. Please check the log for additional information.
10/16/14 11:00:01 PM Task 'Back up to 'Network'' changed its state from 'idle' to 'running'.
10/16/14 11:00:01 PM Task 'Back up to 'Network'' was started.
10/16/14 11:00:11 PM Backup deletion
10/16/14 11:02:55 PM 18 backup(s) have been deleted from archive Archive.TIB.
10/16/14 11:02:55 PM Backup deletion has successfully completed.
10/16/14 11:02:55 PM Backing up VM(s).
10/16/14 11:02:56 PM Successfully connected to 'VMware ESXi 5.5.0 build-1623387'.
10/16/14 11:03:01 PM Successfully connected to 'VMware ESXi 5.5.0 build-1623387'.
10/16/14 11:06:38 PM Meta collection started for application: Microsoft Exchange Server
10/16/14 11:08:26 PM Collected meta backup started for application: Microsoft Exchange Server
10/16/14 11:09:21 PM Creating snapshot (10/16/14 11:08:27 PM).
10/16/14 11:09:21 PM Loading virtual machine 'vm://C243722E-6EE3-9319-AAA4-333A88C8FFFF/52542a09-01ff-1227-8b8a-a8555fc3a06c?host=ha-host&type=vmwesx' into the disk subsystem.
10/16/14 11:09:22 PM Adding virtual hard disk '[datastore2] Exchange Server/Exchange Server-000002.vmdk' to '1:1'.
10/16/14 11:09:28 PM Analyzing partition 'C:'...
10/16/14 11:09:28 PM Analyzing partition 'D:'...
10/16/14 11:10:23 PM Preparing for the Microsoft Exchange database validation.
10/16/14 11:10:23 PM Enumerating Microsoft Exchange database files.
10/16/14 11:10:55 PM Analyzing partition '1-0'...
10/16/14 11:11:17 PM Create Incremental Backup From: Disk '1' To file: "avfs:/smb?//192.168.10.11/GEBOVM/Archive.TIB" Compression: Normal Exclude: Files matching mask Match criterion:
10/16/14 11:11:17 PM Backing up additional file 'vss_backup_components.xml'.
10/16/14 11:11:17 PM Backing up additional file 'vss_writer_metadata1.xml'.
10/16/14 11:11:17 PM Backing up additional file 'vss_writer_metadata10.xml'.
10/16/14 11:11:17 PM Backing up additional file 'vss_writer_metadata11.xml'.
10/16/14 11:11:17 PM Backing up additional file 'vss_writer_metadata12.xml'.
10/16/14 11:11:17 PM Backing up additional file 'vss_writer_metadata13.xml'.
10/16/14 11:11:17 PM Backing up additional file 'vss_writer_metadata14.xml'.
10/16/14 11:11:17 PM Backing up additional file 'vss_writer_metadata2.xml'.
10/16/14 11:11:17 PM Backing up additional file 'vss_writer_metadata3.xml'.
10/16/14 11:11:17 PM Backing up additional file 'vss_writer_metadata4.xml'.
10/16/14 11:11:17 PM Backing up additional file 'vss_writer_metadata5.xml'.
10/16/14 11:11:17 PM Backing up additional file 'vss_writer_metadata6.xml'.
10/16/14 11:11:17 PM Backing up additional file 'vss_writer_metadata7.xml'.
10/16/14 11:11:17 PM Backing up additional file 'vss_writer_metadata8.xml'.
10/16/14 11:11:17 PM Backing up additional file 'vss_writer_metadata9.xml'.
10/16/14 11:11:17 PM Backing up additional file 'Exchange Server-000001.vmdk'.
10/16/14 11:11:17 PM Backing up additional file 'Exchange Server-000002.vmdk'.
10/16/14 11:11:17 PM Backing up additional file 'Exchange Server.nvram'.
10/16/14 11:11:17 PM Backing up additional file 'Exchange Server.vmdk'.
10/16/14 11:11:18 PM Backing up additional file 'Exchange Server.vmx'.
10/16/14 11:11:18 PM Backing up additional file 'Exchange Server.vmxf'.
10/16/14 11:11:18 PM Backing up additional file 'vss_manifests.zip'.
10/16/14 11:11:18 PM Backing up additional file '9127E80B-C6C3-4bbf-817D-517E4CE428FC_bunch_1_rank_1_meta.sqlite'.
10/16/14 11:11:18 PM Backing up additional file '9127E80B-C6C3-4bbf-817D-517E4CE428FC_bunch_1_rank_2_meta.sqlite'.
10/16/14 11:11:18 PM Backing up additional file '9127E80B-C6C3-4bbf-817D-517E4CE428FC_bunch_1_rank_3_blob'.
10/16/14 11:11:18 PM Backing up additional file '9127E80B-C6C3-4bbf-817D-517E4CE428FC_bunch_1_rank_3_meta.sqlite'.
10/16/14 11:11:18 PM Backing up additional file '9127E80B-C6C3-4bbf-817D-517E4CE428FC_sqlite_ranked_meta.sqlite'.
10/16/14 11:11:18 PM Backing up additional file 'strids.xml'.
10/16/14 11:11:25 PM Pending operation 153 started: 'Creating partition image'.
10/16/14 11:12:00 PM Retrying SOAP error '12'
10/16/14 11:12:03 PM Retrying SOAP error '12'
10/16/14 11:12:07 PM Pending operation 153 started: 'Creating partition image'.
10/16/14 11:18:25 PM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
10/16/14 11:21:55 PM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
10/16/14 11:24:55 PM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
10/16/14 11:28:55 PM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
10/16/14 11:30:55 PM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
10/16/14 11:35:55 PM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
10/16/14 11:43:26 PM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
10/16/14 11:45:55 PM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
10/16/14 11:50:56 PM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
10/16/14 11:52:55 PM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
10/16/14 11:54:56 PM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
10/16/14 11:57:55 PM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
10/16/14 11:59:25 PM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
10/17/14 12:00:55 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
10/17/14 12:03:26 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
10/17/14 12:06:55 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
10/17/14 12:10:25 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
10/17/14 12:13:25 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
10/17/14 12:14:55 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
10/17/14 12:16:56 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
10/17/14 12:18:56 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
10/17/14 12:22:25 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
10/17/14 12:23:57 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
10/17/14 12:25:55 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
10/17/14 12:29:25 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
10/17/14 12:29:54 AM Pending operation 150 started: 'Saving partition structure'.
10/17/14 12:30:58 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
10/17/14 12:31:55 AM Detaching hard disk 'SCSI1:1'.
10/17/14 12:32:02 AM Remove snapshot (7-snapshot-38).
10/17/14 12:32:32 AM Backup Archive Validation Location: avfs:/smb?//192.168.10.11/GEBOVM/Archive.TIB Archive Type: Image Archive created: Sep 17, 2014 10:10:08 PM
10/17/14 12:32:32 AM Pending operation 3 started: 'Validate Backup Archive'.
10/17/14 1:06:08 AM Archive validation has successfully completed.
10/17/14 1:06:08 AM Successfully connected to 'VMware ESXi 5.5.0 build-1623387'.
10/17/14 1:07:03 AM Meta collection started for application: Active Directory
10/17/14 1:07:03 AM Collected meta backup started for application: Active Directory
10/17/14 1:07:58 AM Creating snapshot (10/17/14 1:07:04 AM).
10/17/14 1:07:58 AM Loading virtual machine 'vm://C243722E-6EE3-9319-AAA4-333A88C8FFFF/52b88412-e5d3-34a5-40d4-cf7100b2bc23?host=ha-host&type=vmwesx' into the disk subsystem.
10/17/14 1:07:58 AM Adding virtual hard disk '[datastore1] DCSERVER/DCSERVER-000002.vmdk' to '1:1'.
10/17/14 1:08:05 AM Analyzing partition 'C:'...
10/17/14 1:08:05 AM Analyzing partition 'D:'...
10/17/14 1:08:24 AM Analyzing partition '1-0'...
10/17/14 1:08:24 AM Create Incremental Backup From: Disk '1' To file: "avfs:/smb?//192.168.10.11/GEBOVM/Archive.TIB" Compression: Normal Exclude: Files matching mask Match criterion:
10/17/14 1:08:24 AM Backing up additional file 'vss_backup_components.xml'.
10/17/14 1:08:24 AM Backing up additional file 'vss_writer_metadata1.xml'.
10/17/14 1:08:24 AM Backing up additional file 'vss_writer_metadata10.xml'.
10/17/14 1:08:24 AM Backing up additional file 'vss_writer_metadata11.xml'.
10/17/14 1:08:24 AM Backing up additional file 'vss_writer_metadata12.xml'.
10/17/14 1:08:24 AM Backing up additional file 'vss_writer_metadata13.xml'.
10/17/14 1:08:24 AM Backing up additional file 'vss_writer_metadata14.xml'.
10/17/14 1:08:24 AM Backing up additional file 'vss_writer_metadata15.xml'.
10/17/14 1:08:24 AM Backing up additional file 'vss_writer_metadata16.xml'.
10/17/14 1:08:24 AM Backing up additional file 'vss_writer_metadata17.xml'.
10/17/14 1:08:24 AM Backing up additional file 'vss_writer_metadata2.xml'.
10/17/14 1:08:24 AM Backing up additional file 'vss_writer_metadata3.xml'.
10/17/14 1:08:24 AM Backing up additional file 'vss_writer_metadata4.xml'.
10/17/14 1:08:24 AM Backing up additional file 'vss_writer_metadata5.xml'.
10/17/14 1:08:24 AM Backing up additional file 'vss_writer_metadata6.xml'.
10/17/14 1:08:24 AM Backing up additional file 'vss_writer_metadata7.xml'.
10/17/14 1:08:24 AM Backing up additional file 'vss_writer_metadata8.xml'.
10/17/14 1:08:24 AM Backing up additional file 'vss_writer_metadata9.xml'.
10/17/14 1:08:24 AM Backing up additional file 'DCSERVER-000001.vmdk'.
10/17/14 1:08:24 AM Backing up additional file 'DCSERVER-000002.vmdk'.
10/17/14 1:08:24 AM Backing up additional file 'DCSERVER.nvram'.
10/17/14 1:08:24 AM Backing up additional file 'DCSERVER.vmdk'.
10/17/14 1:08:24 AM Backing up additional file 'DCSERVER.vmx'.
10/17/14 1:08:25 AM Backing up additional file 'DCSERVER.vmxf'.
10/17/14 1:08:25 AM Backing up additional file 'vss_manifests.zip'.
10/17/14 1:08:25 AM Backing up additional file '82AD566D-4544-4341-83E8-BFBEF2847028_ad'.
10/17/14 1:08:28 AM Pending operation 153 started: 'Creating partition image'.
10/17/14 1:08:30 AM Forced sector-by-sector mode.
Forced sector-by-sector mode.
10/17/14 1:08:30 AM Retrying SOAP error '12'
10/17/14 1:08:33 AM Retrying SOAP error '12'
10/17/14 1:08:37 AM Pending operation 153 started: 'Creating partition image'.
10/17/14 1:09:55 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
10/17/14 1:09:56 AM Failed to lock the file.
10/17/14 1:09:56 AM Cannot perform this operation in quiet mode.
Cannot perform this operation in quiet mode.
Failed to lock the file. Permission denied
10/17/14 1:09:57 AM Failed to perform the operation with archive 'avfs:/smb?//192.168.10.11/GEBOVM/Archive.TIB'. Error: 'Write error.'.
Failed to perform the operation with archive 'avfs:/smb?//192.168.10.11/GEBOVM/Archive.TIB'. Error: 'Write error.'.
10/17/14 1:09:57 AM The operation 'Backing up' has failed.
The operation 'Backing up' has failed.
Commit of operations result is failed.
Failed to perform the operation with archive 'avfs:/smb?//192.168.10.11/GEBOVM/Archive.TIB'. Error: 'Write error.'.
10/17/14 1:09:58 AM Detaching hard disk 'SCSI1:1'.
10/17/14 1:10:04 AM Remove snapshot (6-snapshot-37).
10/17/14 1:10:04 AM Backup Archive Validation Location: avfs:/smb?//192.168.10.11/GEBOVM/Archive.TIB Archive Type: Image Archive created: Sep 17, 2014 10:10:08 PM
10/17/14 1:10:04 AM Pending operation 3 started: 'Validate Backup Archive'.
10/17/14 1:39:38 AM Archive validation has successfully completed.
10/17/14 1:39:38 AM Task 'Back up to 'Network'' changed its state from 'running' to 'idle'.
10/17/14 1:39:38 AM Task 'Back up to 'Network'' failed: 'Failed to create a backup.
Failed to create a backup.
Failed to prepare for backing up.
Failed to back up the group.
Error occurred while running the backup and recovery engine.
Commit of operations result is failed.
Failed to perform the operation with archive 'avfs:/smb?//192.168.10.11/GEBOVM/Archive.TIB'. Error: 'Write error.'.

Fri, 10/17/2014 - 09:56

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Posts: 22

Comments: 3800

Hi Michel,

Thank you for the provided information. According to the log there are multiple network disconnect events which indicates unstable connection from Acronis appliance to the backup location (\\192.168.10.11\):

54 Information 10/16/14 11:24:55 PM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.

There is a limited number of re-try attempts when trying to reconnect to the backup storage. This limit is defined in the Backup Options (4th step of the backup wizard)->Error Handling->"Re-attempt the data transmission if network error occurs" and by default it's 30 re-attempts, while in your case it looks like that this limit is reached which causes the task to fail. It makes sense to increase the number of re-attempts to 300 for example and re-try the backup operation. Also you should check the connectivity between the appliance (the virtual switch it is connected to in ESXi host) and the actual backup location. Probably there is some kind of firewall or hardware-related issue in between.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Fri, 10/17/2014 - 10:10

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