Backup task stuck after cancel command

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Posts: 1
Comments: 1

Hi everybody,

last week I submitted a cancel command on a backup task and since then its status is "cancelling".

I've been waiting too long already and I can't even delete the task and recreate it because all the commands are disabled (web interface). What about rebooting the virtual appliance? Can I proceed this way?

Thanks in advance.

Regards

Mon, 07/03/2017 - 12:30
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Posts: 22
Comments: 3800

Hi Andrea,

Rebooting the appliance should help here, but make sure that there are no other backup tasks running before you do so. Also the general recommendation is to 1) capture the appliance configuration from Configure->Agent Settings->Export/import before the reboot (just in case) and 2) perform reboot via "Restart" button from appliance console GUI, e.g. from its console opened in vSphere client. If the problem still persists after reboot then you'll need to contact our support team for assistance.

Thank you.

Tue, 07/04/2017 - 09:10
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Thanks Vasily,

I followed your instructions but a simple Reboot command from the appliance console GUI didn't sort any effect. I then restarted the guest operating system from the vSphere Client and after a really long minute everything restarted normally.

Regards

Andrea

Tue, 07/04/2017 - 17:23