the disk is full
hi everyone,
Is there a maximum size for the backup file created with Acronis?
We try to backup a virtual machine to a nas, but always get the error that the disk is full, but he isn't full.
Thx for a reply
Mathias

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hi Ekaterina,
Thanks for your answer. unfortunately, I didn't found an exact answer.
I want to backup 4 virtuals machines, I use 4 separate backup tasks, for each vm one.
Our data server is about 9.5tb. Acronis generates an error at exactly 8tb.
I checked our Nas (Synology) and with the newest firmware, it supports up to 16tb, so that is no problem.
In some posts, I am reading about a different version of Acronis, wich supports 64bit or something.
Could that be a solution? Can I download this from the support website of Acronis?
thx
Mathias
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Hello Mathias,
Discussed with the RnD - you can use the build 10558 with x64 kernel-based appliance inside to overcome the issue
Download the installation file, then deploy a new appliance and test the backup.
Let me know if this helps.
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hi Ekaterina,
I deployed the appliance, downloaden from your ftp server.
We don't receive a "disk is full" error anymore,
but now, the backup is still failing (1 of 4 tasks) with this error:
30 Error 11/12/18 3:03:03 AM Task 'Back up SRVPDCXPE01' failed: 'Failed to create a backup.
Additional info:
--------------------
Error code: 3
Module: 435
LineInfo: 555b5abba0950340
Fields:
Message: Failed to create a backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d337
Fields:
Message: Failed to prepare for backing up.
--------------------
Error code: 353
Module: 149
LineInfo: a71592046cb2c5f6
Fields:
Message: Failed to back up the group.
--------------------
Error code: 2
Module: 218
LineInfo: 338a407ad20e0987
Fields:
Message: Error occurred while running the backup and recovery engine.
--------------------'.
any ideas?
Kind regards
Mathias
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Hello Mathias,
is this the whole and only error message thrown upon a failure? It's too generic, I suppose there should be more information. If possible, could you attach the whole operation log?
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Hi Ekaterina,
this is the full message:
Backup has failed. Please check the log for additional information.
1 Information 11/12/18 9:19:59 AM Task 'Back up SRVPDCXPE01' was changed.
2 Information 11/12/18 9:19:59 AM Task 'Back up SRVPDCXPE01' changed its state from 'idle' to 'running'.
3 Information 11/12/18 9:19:59 AM Task 'Back up SRVPDCXPE01' was started.
4 Information 11/12/18 9:20:27 AM Backing up VM(s).
5 Information 11/12/18 9:20:28 AM Successfully connected to 'VMware ESXi 6.0.0 build-6765062'.
6 Information 11/12/18 9:20:31 AM Successfully connected to 'VMware ESXi 6.0.0 build-6765062'.
7 Information 11/12/18 9:20:44 AM Creating snapshot (11/12/18 9:20:32 AM).
8 Information 11/12/18 9:20:44 AM Loading virtual machine 'vm://FBF0D423-73F8-2DC9-99BA-E76DF33BB0F4/52505955-4727-b0a0-0636-0a8cf3e3610d?host=ha-host&type=vmwesx' into the disk subsystem.
9 Information 11/12/18 9:20:44 AM Adding virtual hard disk '[datastore1] SRVPDCXPE01/SRVPDCXPE01.vmdk' to '0:1'.
10 Information 11/12/18 9:20:51 AM Adding virtual hard disk '[DatastoreLUN] Data SRVPDC01/SRVPDCXPE01_1.vmdk' to '0:2'.
11 Information 11/12/18 9:20:57 AM Analyzing partition 'C:'...
12 Information 11/12/18 9:20:57 AM Analyzing partition 'D:'...
13 Information 11/12/18 9:20:57 AM Analyzing partition 'E:'...
14 Information 11/12/18 9:21:05 AM Analyzing partition '2-0'...
15 Information 11/12/18 9:21:06 AM Analyzing partition '2-0'...
16 Information 11/12/18 9:21:11 AM Create Incremental Backup From: Disk '1', Disk '2' To file: "avfs:/smb?//192.168.97.19/Backup/Xpertease/SRVPDCXPE01/backup.TIB" Compression: Normal Exclude: Files matching mask Match criterion:
17 Information 11/12/18 9:21:11 AM Backing up additional file 'SRVPDCXPE01-000001.vmdk'.
18 Information 11/12/18 9:21:11 AM Backing up additional file 'SRVPDCXPE01.nvram'.
19 Information 11/12/18 9:21:11 AM Backing up additional file 'SRVPDCXPE01.vmdk'.
20 Information 11/12/18 9:21:11 AM Backing up additional file 'SRVPDCXPE01.vmx'.
21 Information 11/12/18 9:21:12 AM Backing up additional file 'SRVPDCXPE01.vmxf'.
22 Information 11/12/18 9:21:12 AM Backing up additional file 'SRVPDCXPE01_1-000001.vmdk'.
23 Information 11/12/18 9:21:12 AM Backing up additional file 'SRVPDCXPE01_1.vmdk'.
24 Information 11/12/18 9:21:12 AM Backing up additional file 'vss_manifests.zip'.
25 Information 11/12/18 9:21:29 AM Pending operation 153 started: 'Creating partition image'.
26 Information 11/12/18 9:21:30 AM CBT (Changed Block Tracking) information has been successfully retrieved.
27 Information 11/12/18 9:21:30 AM Pending operation 153 started: 'Creating partition image'.
28 Information 11/12/18 9:21:56 AM CBT (Changed Block Tracking) information has been successfully retrieved.
29 Information 11/12/18 9:22:26 AM Pending operation 153 started: 'Creating partition image'.
30 Information 11/12/18 9:22:55 AM Task 'Back up SRVPDCXPE01' changed its state from 'running' to 'idle'.
31 Error 11/12/18 9:22:55 AM Task 'Back up SRVPDCXPE01' failed: 'Failed to create a backup.
Additional info:
--------------------
Error code: 3
Module: 435
LineInfo: 555b5abba0950340
Fields:
Message: Failed to create a backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d337
Fields:
Message: Failed to prepare for backing up.
--------------------
Error code: 353
Module: 149
LineInfo: a71592046cb2c5f6
Fields:
Message: Failed to back up the group.
--------------------
Error code: 2
Module: 218
LineInfo: 338a407ad20e0987
Fields:
Message: Error occurred while running the backup and recovery engine.
--------------------'.
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Thank you! Unfortunately, the log doesn't contain any information about the root cause of the failure. Could you please create a new thread for this issue https://forum.acronis.com/node/add/forum and provide the following information about the faulty job:
- Does the failing job contain VMs from the same host as other tasks?
- Does the failing job somehow differ from the successful tasks?
- Is it possible to create a manual snapshot of the virtual machine in question as follows?
1. Open the vSphere connection to the ESX host
2. Right click on the machine > take snapshot > check the "Quiesce guest file system"
3. Uncheck the "Snapshot the virtual machine's memory" and click OK
4. Run the snapshot
Thank you!
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hi Ekaterina,
i created a thread some weeks ago,
but no answer?
thx
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