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email password will not stay saved

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Hello,
I am setting up email notifications for backups. We had no problem till Jan 15. I put the email password for the smtp and it will not retain it. It does not remember it and the field is filled with the incorrect amount of characters also. I push send test message and the field shows incorrect amount a window comes up and asks for password. I type in manually and it works. I set the password (the correct number of characters are shown ) and save in the field and exit browser.

When I go back in, I have the same problem mentioned above.

Acronis does not remember password and has wrong amount of characters again.

Both places to set up email notifications have the same problems.

I tried using firefox to set password but it did not help.

Any help would be great.

I am running windows 7, Acronis 7.5145 i upgraded to see if fix the problem and it did not.
The email notification did work at one time so the version 8 is not needed.

Thanks!!
Scott

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Posts: 22
Comments: 3800

Hi Scott,

The password is not supposed to be saved in GUI when you edit e-mail notification settings, but it must be saved within the backup task, so that the notifications are sent upon backup execution. From your description it's not clear whether the e-mail notifications are actually sent when the backup task finishes. Can you please clarify? Also some screen shots illustrating the issue would be really appreciated to understand what the problem is.

Thank you.
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Best regards,
Vasily
Acronis Virtualization Program Manager

Thank You Vasily for your post. We rebooted the serever and now it is working ok. The only thing that is weird is that Acronis is installed on a node not the server and I don't understand why that fixed the problem.

Any info would be great.

Thanks
Scott

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 22
Comments: 3800

Hi Scott,

It depends on what was running on the server which was rebooted. Are you talking about the ESXi host or the SMTP server for example? It's quite hard to guess the reason without having additional details (screen shots illustrating the issue, logs, description of the setup, etc.) :(

Thank you.
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Best regards,
Vasily
Acronis Virtualization Program Manager