Error on backup after changing network share backing up to

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 1
Comments: 0

backup has failed. Please check the log for additional information.
1 Information 8/23/13 6:33:05 PM Task 'Back up to 'Network' (2)' was created.
2 Information 8/23/13 6:33:05 PM Task 'Back up to 'Network' (2)' changed its state from 'idle' to 'running'.
3 Information 8/23/13 6:33:05 PM Task 'Back up to 'Network' (2)' was started.
4 Information 8/23/13 6:33:05 PM Backing up VM(s).
5 Warning 8/23/13 6:33:05 PM Failed to delete empty archive 'avfs:/smb?//nursenew-hp/C/cagl%20VM%20Backups/#arl:/00000000-0000-0000-0000-000000000000/00000000-0000-0000-0000-000000000000/295EC28A-CE14-65F1-7503-223F46508026?archive_name%3dArchive(1)'.
Additional info:
--------------------
Error code: 10
Module: 435
LineInfo: 555b5abba09501e7
Fields:
Message: Failed to delete empty archive 'avfs:/smb?//nursenew-hp/C/cagl%20VM%20Backups/#arl:/00000000-0000-0000-0000-000000000000/00000000-0000-0000-0000-000000000000/295EC28A-CE14-65F1-7503-223F46508026?archive_name%3dArchive(1)'.
--------------------
Error code: 128
Module: 161
LineInfo: 6ef4be227eff5585
Fields:
Message: Failed to delete archives.
--------------------
Error code: 72
Module: 161
LineInfo: 266faa7c48e3158a
Fields:
Message: Failed to delete the backup archives. Operation parameters: caglmedical\administrator
--------------------
Error code: 9
Module: 161
LineInfo: 72f0fa15d2b25879
Fields:
Message: Invalid URI.
--------------------
6 Information 8/23/13 6:33:05 PM Task 'Back up to 'Network' (2)' changed its state from 'running' to 'idle'.
7 Error 8/23/13 6:33:05 PM Task 'Back up to 'Network' (2)' failed: 'Failed to create a backup.
Additional info:
--------------------
Error code: 3
Module: 435
LineInfo: 555b5abba09501ce
Fields:

I can access this share an it seemed to authenticate via the agent . I created a new manual backup and get the same result now.

Message: Failed to create a backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d32e
Fields:
Message: Failed to prepare for backing up.
--------------------
Error code: 32778
Module: 248
LineInfo: c25b1498c08c3607
Fields:
Message: Failed to retrieve object access information.
--------------------
Error code: 32771
Module: 248
LineInfo: c25b1498c08c3602
Fields:
Message: Specified entry does not exists: 'a7d753fa-3398-3aa8-14e0-cd385fe3807f'.
--------------------'.

Mon, 08/26/2013 - 15:47
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 2
Comments: 97

Hello dennis,

Thank you for your report.

There could be several reasons for these errors:
1. IP of ESX host has been changed;
2. Task contains a VM, which was deleted , or its IP was changed;
3.Task contains ressource pool, which was deleted.

Please try the following solutions:

1. If the IP of ESX was changed, please remove the Host from : Configure->ESX(i) Hosts->Remove Host , restart the Acronis Virtual Appliance and add the ESX host again. Or if you have Windows Agent , please restart VMMS;
2. Edit the task and re-select in the 1st step of backup wizard the VMs which you want to back up;
3. Or re-create the new task with for the same VMs with the same parameters.

Please inform us abput the results.

Thank you.

Tue, 08/27/2013 - 12:52
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

For what it's worth, I was running into the same error ("Specified entry does not exists"), and removing and re-adding the host seems to have done the trick, at least with a new task too, which wasn't working before. Not sure about re-running an old task.

Mon, 08/04/2014 - 20:22