Error Event source ASA 9.0

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Hi people,

I just moved on from physical machines to VM. One of my windows VMs is windows 2003 R2 32bit with Symantec end point protection 11 SEP. I have installed the symantec end point management and connect all domain users on it so as taking updates from central. When I take backup with VMprotect 7.0 the internal database stacks and in event viewer have the error "The description for Event ID ( 1 ) in Source ( ASA 9.0 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: ASANYs_sem5;" After that I must restart the server in order to work again.

Please any ideas

Thanks in advance

Nikos

Tue, 11/13/2012 - 12:05
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Posts: 31
Comments: 1272

Hello Nikos Stavropoulos,

Thank you for posting your question in our forum. I am happy to assist you to solve your problem.

First of all we need to localize the issue. Most likely the problem occurs during the snapshot of this VM. The snapshot creation process is handled on VMware side entirely, i.e. vmProtect just asks vSphere to create the snapshot and works with it once it is created. Therefore please create a quiesced snapshot (without memory) of the affected VM right from the vSphere and see if you run into similar issues. Please check the screen shot attached (quiescedsnapshot.png) illustrating the snapshot options (the same are called by vmProtect). If that is the case please get in touch wtih VMware support to figure out how to adjust the settings.

On our side we can recommend taking a look at pre-freeze/post-thaw commands functionality provided by VMware tools which may help to overcome this issue: http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cm…

Link to VMware support: http://www.vmware.com/support/

If you encounter any issue during following troubleshooting or need additional assistance, please feel free contacting our support. You will find all available support options in our Customer handbook.

If there is anything else, we can do for you, please let me know.

Thank you.

Wed, 11/14/2012 - 09:24
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi Nikos, any luck here for you yet? I was wondering if you were able to got this all fixed.

Mon, 12/09/2013 - 21:51