Errors - Backups failed (Solved)

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Posts: 5
Comments: 9

EDIT: Solution is documented here -> http://forum.acronis.com/forum/29889

Hi All, Im hoping you might be able to help me.

Backround:

I have installed VM Protect 6, Build: 6.1.3145 as a windows agent. It is installed on Windows 7 Professsional SP1 with all current updates.
It is backing up to a SATA HDD in a ICYDOCK removable caddy. It is connected VIA a RocketRAID 640 PCI-e controller with latest x64 non-raid drivers.

ESXi server is running 5.0.0 Build: 469512 on a Dell PE2950 with firmwares:
BIOS 2.7.0, SATA backplane 1.0.5 A01, BMC firmware 2.37 A13, NIC 6.4.4 A03, PERC 5/I 2.24.0.64 A03

My VM's all have VM ware tools installed, The VM's are
Server 2003 x2
Debian 5 x1
Centos 5.4 (only installed to trouble shoot this problem) x1
FreeBSD x1 (no vmware tools) - not being backed up.

The Errors: Log file in included.

Additional info:
--------------------
Error code: 5
Module: 303
LineInfo: 5e4f4bf8d3c6d725
Fields:
Message:
--------------------

Task 'testvm' failed: 'Failed to create the backup.
Additional info:
--------------------
Error code: 3
Module: 435
LineInfo: 555b5abba0950053
Fields: $module : C:\Program Files (x86)\Acronis\vmProtect\Windows Agent\vmms.exe
Message: Failed to create the backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d2fd
Fields:
Message: Failed to prepare for backing up.
--------------------
Error code: 353
Module: 149
LineInfo: a71592046cb2c5c6
Fields:
Message: Failed to back up the group.
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397de5
Fields:
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 5
Module: 303
LineInfo: 5e4f4bf8d3c6d725
Fields: $module : C:\Program Files (x86)\Common Files\Acronis\vmProtectAgent\vmProtectService.exe
Message:
--------------------'.

Attachment Size
log.zip 1.57 KB
Thu, 02/23/2012 - 05:16
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 5
Comments: 9

UPDATE: It appears to be isolated to this backup server installation. I have just used a IPSEC connection to do a backup with this esxi server from a remote location running vmProtect 6 Build: 6.1.3145 on Windows 7 Untimate SP1.

I will report more tomorrow.

Thu, 02/23/2012 - 08:21
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 5
Comments: 9

Here is what I have found.

I have formatted the PC running Acronis vmProtect 6. Installed Windoes 7 Professional x64. Updated critical updates, SP1 is on the installation DVD.

Same problem.

I have just installed vmProtect on my laptop, Windows 7 Untimate x64 SP1 etc and it works without problem.

So we have emiminated network, ESXi configuration. All that differs is the windows OS, 7 Pro x64 not working after fres install and Untimate x64 working, old install, around 2 years.

I called support yesterday and they did try to help me but were limited by their knowledge in the KB database the guy was looking thru. They suggested I try to disable VSS in my VM's. I now know this is not the problem.

Is there any admin here that can lookup the EXACT error codes I have and tell me what they mean? I need this fixed.

Cant call phone support ATM there too busy.

Thanks.

Fri, 02/24/2012 - 04:29
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello David,

Thank you for your post. I am very sorry to hear about this issue, let me help you with it.

Most likely the vmprotectservice has crashed, it is not clear for sure at the moment. I will send you a private message with additional information with additional steps to troubleshoot this problem.

Please let me know if you have additional questions.

Thank you.

Fri, 02/24/2012 - 09:43
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 5
Comments: 9

Now running vmProtect 7 Beta as a last resort. Not that I can use it in a production situation anyhow.

I now have spend 4 days, 2  more days than allocated to implement this system.

Can support tell me what error code 1080 is and error code 5.

If I create a new task and run it i get:

Failed to execute the operation.
Additional info:
--------------------
Error code: 1080
Module: 1
LineInfo: 145a191bfe905101
Fields:
Message: Failed to execute the operation.
--------------------
Error code: 5
Module: 303
LineInfo: 5e4f4bf8d3c6d725
Fields:
Message:
--------------------

If i try to re run the failed task i get:

Failed to run the task with ID '8657A245-070C-473A-AEAD-5293B37A6A9E' (internal run).
Additional info:
--------------------
Error code: 41
Module: 144
LineInfo: 5ee2c4bb8ba04c1a
Fields:
Message: Failed to run the task with ID '8657A245-070C-473A-AEAD-5293B37A6A9E' (internal run).
--------------------
Error code: 3
Module: 435
LineInfo: 5ee2c4bb8ba048d5
Fields: IsReturnCode : 1
Message: Failed to create a backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d3c2
Fields:
Message: Failed to prepare for backing up.
--------------------
Error code: 353
Module: 149
LineInfo: a71592046cb2c5db
Fields:
Message: Failed to back up the group.
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397e1c
Fields:
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 1080
Module: 1
LineInfo: 145a191bfe905101
Fields: $module : C:\Program Files (x86)\Common Files\Acronis\vmProtectAgent\vmProtectService.exe
Message: Failed to execute the operation.
--------------------
Error code: 5
Module: 303
LineInfo: 5e4f4bf8d3c6d725
Fields:
Message:
--------------------

I manually went thru the log file line by line and found these entrys:

Later on the log shows:

Task 'test6675' failed: 'Failed to create a backup. Additional info: Error code: 3 Module: 435module : C:\Program Files (x86)\Acronis\vmProtect\Windows Agent\vmms.exe Message: Failed to create a backup ;Error code: 32786 Module: 114;LineInfo: 28314c961de7d3c2 Fields: Message: Failed to prepare for
backing up

and

Message: Error occurred while running the backup and recovery engine
Error code: 1080 Module:1

this not going well at all.

Sun, 02/26/2012 - 05:32
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 5
Comments: 9

Yes it is, its running on a IBM x3200 M3. I did update the firmwares in it at the end of last year, around October. Dont have access to the server just now.

Sun, 02/26/2012 - 23:36
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 5
Comments: 9

Ok, I was running uEFI 1 version old.
I have updated the following with no change:

Updated uEFI version 1.14 build GYE156B
Updated IMM to version 1.32 build YU00D4G
Updated Intel 82574L NIC drivers to 11.14.48.0

There are no other updates available for this machine.

May i ask what prompted you to ask about uEFI?

Mon, 02/27/2012 - 02:10