ESXi Configuration Task - Access to the File is Denied

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Beginner
Posts: 3
Comments: 9

I have an ESXi Configuration Backup task that fails with the error "Access to the file is denied." when attempting to copy the backup to the secondary location after the first run.

Using the latest builds of Acronis, ESXi 5.5, and vCenter.
Create new ESXi Configuration Backup task.
Store backup in \\network\location1\backups\ .
Store copy in \\network\location2\backups\ .

Run task.
Backup completes successfully. (Acronis has access to read and write \\network\location1\backups\ )
Copy completes successfully. (Acronis has access to read and write \\network\location2\backups\ )

Run task again.
Backup completes successfully. (Acronis has access to read and write \\network\location1\backups\ )
Copy fails with the error "Access to the file is denied.".
A 1 KB file (with some data) is created in the copy location. (Acronis has access to write \\network\location2\backups\ )

I've already tried unsharing and resharing the network location, removing and readding permissions for the account Acronis is using to access the network locations, and deleting and recreating the backup job. The first backup and copy always work fine. Backups after that always work fine, but copies (after the first copy) do not. They always fail.

I have several identical backup tasks for older ESXi machines and they work perfectly. These tasks are using the same account and same network location.

I deleted one of the working tasks and recreated it (same ESXi host as before, same network location and account), and it is now failing.

I've verified the backup defaults are NOT setting a password on the new tasks. (There is no UI option to set a password for the ESXi Configuration Backup tasks, but setting one via the default backup settings seems to take effect, so I disabled the default password in my troubleshooting.)

Any ideas?

Mon, 06/08/2015 - 19:15
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Posts: 22
Comments: 3800

Hi,

First of all can you please post the actual backup log from the failed attempt + some screen shots illustrating the exact setup of your ESXi configuration backup task? Probably the problem is related to specific archive password setting, but to get to the roots of it we'll need to reproduce it locally (may be it's some regress in the latest 10535 build).

Edit: I've tried several variants to reproduce the issue (with and without password protection settings, running task manually and on schedule), but wasn't able to so far. Therefore getting some more details on how the problem can be reproduced would be really helpful.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Tue, 06/09/2015 - 08:03
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 22
Comments: 3800

Hi,

I was finally able to reproduce the problem with both 10007 and 10535 builds of Acronis Backup for VMware. It occurs on the 2nd run of the ESXi configuration backup when there are password protection settings defined in default backup settings _before_ creation of the ESXi configuration backup task. In fact the encryption of the ESXi configuration backup is not officially supported. That's why there is no such option when you configure backup settings during ESXi configuration backup task initial creation. So the bug is that the archive protection settings from default backup settings are still applied to ESXi configuration backup task, while they should not. The problem with copying of backup to 2nd destination is related to the fact that there is no password defined for the archive in 2nd location in the copying script (by design), so it fails to open the archive on the 2nd run (it doesn't need to open archive in 2nd location on 1st run since it doesn't exist at that moment).

If you remove the default password protection settings and re-create the ESXi configuration backup task - it will work properly.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Tue, 06/09/2015 - 11:39
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 9

Thanks for the reply. I had already tried disabling password protection in the backup defaults and recreating the job, but that didn't help.

Here's the default settings section (set BEFORE I created the job):

The archive was still listed as password protected and encrypted in the secondary location.  (The first location was fine.)

I tried again now with the following settings (set BEFORE creating another test job):

This worked.

I had to blank out the password, set no encryption, and uncheck the "Set password for the archive" check box.
Just unchecking the "Set password for the archive" isn't enough, apparently.

So if you have ESXi configuration backup tasks with copying to a secondary location, you cannot use the default archive protection settings, and you have to recreate any ESXi configuration backup tasks that have this issue after completely blanking out the default archive protection settings.

Thanks for confirming it was related to the default archive protection settings and reproducing the issue and confirming a workaround.

Tue, 06/09/2015 - 16:31