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Exchange Backups fail - VMProtect 8

Thread needs solution

backups are consistently failing for 3 exchange 2010 mailbox database servers...

:::::::: Latest Log ::::::::::::

Backup has failed. Please check the log for additional information.
1 Information 6/11/13 3:19:10 PM Task 'Backup_Production_Exchange' changed its state from 'idle' to 'running'.
2 Information 6/11/13 3:19:10 PM Task 'Backup_Production_Exchange' was started.
3 Information 6/11/13 3:19:15 PM Backing up VM(s).
4 Information 6/11/13 3:19:18 PM Successfully connected to 'VMware vCenter Server 5.1.0 build-947673'.
5 Information 6/11/13 3:19:18 PM Successfully connected to 'VMware ESXi 5.1.0 build-1065491' through VMware vCenter Server.
6 Information 6/11/13 3:19:20 PM Successfully connected to 'VMware ESXi 5.1.0 build-914609' through VMware vCenter Server.
7 Information 6/11/13 3:19:20 PM Successfully connected to 'VMware ESXi 5.1.0 build-914609' through VMware vCenter Server.
8 Information 6/11/13 3:19:20 PM Successfully connected to 'VMware ESXi 5.1.0 build-1021289' through VMware vCenter Server.
9 Information 6/11/13 3:19:20 PM Successfully connected to 'VMware ESXi 5.1.0 build-1065491' through VMware vCenter Server.
10 Information 6/11/13 3:19:20 PM Successfully connected to 'VMware ESXi 5.1.0 build-914609' through VMware vCenter Server.
11 Information 6/11/13 3:19:24 PM Successfully connected to 'VMware vCenter Server 5.1.0 build-947673'.
12 Information 6/11/13 3:19:29 PM Successfully connected to 'VMware vCenter Server 5.1.0 build-947673'.
13 Information 6/11/13 3:19:35 PM Successfully connected to 'VMware vCenter Server 5.1.0 build-947673'.
14 Information 6/11/13 3:24:51 PM Successfully connected to 'VMware vCenter Server 5.1.0 build-947673'.
15 Information 6/11/13 3:24:51 PM Successfully connected to 'VMware ESXi 5.1.0 build-1065491' through VMware vCenter Server.
16 Error 6/11/13 3:25:11 PM The operation has failed.
Additional info:
--------------------
Error code: 26
Module: 100
LineInfo: 48afbd3608a410ca
Fields:
Message: The operation has failed.
--------------------
Error code: 367
Module: 149
LineInfo: 63216460909351a3
Fields: command : --check-env
Message: The agent on the guest system has failed to process the request.
--------------------
Error code: 1
Module: 470
LineInfo: dd1e7a681d3fe6a8
Fields: $module : C:\Users\ADMINI~1.SBC\AppData\Local\Temp\FFE04280-5CD4-42DC-B9EE-24838BACFE7C\exchange_backup_agent.exe
Message: Failed to process command 'CheckEnvironment'.
--------------------
Error code: 25
Module: 470
LineInfo: 43403141c47105e6
Fields:
Message: The VSS components of VMware Tools are corrupted or not installed.
--------------------
17 Information 6/11/13 3:25:14 PM Successfully connected to 'VMware vCenter Server 5.1.0 build-947673'.
18 Information 6/11/13 3:25:14 PM Successfully connected to 'VMware ESXi 5.1.0 build-1065491' through VMware vCenter Server.
19 Error 6/11/13 3:25:40 PM The operation has failed.
Additional info:
--------------------
Error code: 26
Module: 100
LineInfo: 48afbd3608a410ca
Fields:
Message: The operation has failed.
--------------------
Error code: 367
Module: 149
LineInfo: 63216460909351a3
Fields: command : --check-env
Message: The agent on the guest system has failed to process the request.
--------------------
Error code: 1
Module: 470
LineInfo: dd1e7a681d3fe6a8
Fields: $module : C:\Users\ADMINI~1.SBC\AppData\Local\Temp\7A5BE274-4146-460D-81B2-7CD6700CFF42\exchange_backup_agent.exe
Message: Failed to process command 'CheckEnvironment'.
--------------------
Error code: 25
Module: 470
LineInfo: 43403141c47105e6
Fields:
Message: The VSS components of VMware Tools are corrupted or not installed.
--------------------
20 Information 6/11/13 3:25:43 PM Successfully connected to 'VMware vCenter Server 5.1.0 build-947673'.
21 Information 6/11/13 3:25:43 PM Successfully connected to 'VMware ESXi 5.1.0 build-1065491' through VMware vCenter Server.
22 Error 6/11/13 3:26:03 PM The operation has failed.
Additional info:
--------------------
Error code: 26
Module: 100
LineInfo: 48afbd3608a410ca
Fields:
Message: The operation has failed.
--------------------
Error code: 367
Module: 149
LineInfo: 63216460909351a3
Fields: command : --check-env
Message: The agent on the guest system has failed to process the request.
--------------------
Error code: 1
Module: 470
LineInfo: dd1e7a681d3fe6a8
Fields: $module : C:\Users\ADMINI~1.SBC\AppData\Local\Temp\9AE9D1D7-AF9D-44A9-A44E-EA6A96E4BA68\exchange_backup_agent.exe
Message: Failed to process command 'CheckEnvironment'.
--------------------
Error code: 25
Module: 470
LineInfo: 43403141c47105e6
Fields:
Message: The VSS components of VMware Tools are corrupted or not installed.
--------------------
23 Information 6/11/13 3:26:06 PM Task 'Backup_Production_Exchange' changed its state from 'running' to 'idle'.
24 Error 6/11/13 3:26:06 PM Task 'Backup_Production_Exchange' failed: 'Failed to create a backup.
Additional info:
--------------------
Error code: 3
Module: 435
LineInfo: 555b5abba09501ce
Fields:
Message: Failed to create a backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d32e
Fields:
Message: Failed to prepare for backing up.
--------------------
Error code: 353
Module: 149
LineInfo: a71592046cb2c5f6
Fields:
Message: Failed to back up the group.
--------------------
Error code: 2
Module: 218
LineInfo: 338a407ad20e0987
Fields:
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 367
Module: 149
LineInfo: 63216460909351a3
Fields: command : --check-env
Message: The agent on the guest system has failed to process the request.
--------------------
Error code: 1
Module: 470
LineInfo: dd1e7a681d3fe6a8
Fields: $module : C:\Users\ADMINI~1.SBC\AppData\Local\Temp\9AE9D1D7-AF9D-44A9-A44E-EA6A96E4BA68\exchange_backup_agent.exe
Message: Failed to process command 'CheckEnvironment'.
--------------------
Error code: 25
Module: 470
LineInfo: 43403141c47105e6
Fields:
Message: The VSS components of VMware Tools are corrupted or not installed.
--------------------'.

0 Users found this helpful

latest error:

Task 'Backup_Production_Exchange' failed: 'Failed to create a backup.
Additional info:
--------------------
Error code: 3
Module: 435
LineInfo: 555b5abba09501ce
Fields:
Message: Failed to create a backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d32e
Fields:
Message: Failed to prepare for backing up.
--------------------
Error code: 353
Module: 149
LineInfo: a71592046cb2c5f6
Fields:
Message: Failed to back up the group.
--------------------
Error code: 2
Module: 218
LineInfo: 338a407ad20e0987
Fields:
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 367
Module: 149
LineInfo: 24651b9f824b7e88
Fields: command : --backup-finished
Message: The agent on the guest system has failed to process the request.
--------------------
Error code: 1
Module: 470
LineInfo: dd1e7a681d3fe6a8
Fields: $module : C:\Users\ADMINI~1.SBC\AppData\Local\Temp\116691B4-D13B-4F8B-8D95-519A2668399B\exchange_backup_agent.exe
Message: Failed to process command 'Log Trunction'.
--------------------
Error code: 300
Module: 470
LineInfo: fc0971706d90fab9
Fields:
Message: Failed to send the backup result to the VSS service.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bf
Fields: code : 2147942402
Message: The system cannot find the file specified

Hello dspjones,

Please turn to the Acronis KB article which lists possible causes and solutions for problem with Exchange-aware backup : http://kb.acronis.com/content/31347

Thank you.