Fail to mount a VM from Backup

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Posts: 3
Comments: 0

I try to mount a VM from backup on the DR site but I got this error. Can anyone please help me? I have a DR recovery test and need those VMs to be live.

Thanks,

Failed to publish virtual machine.
Additional info:
--------------------
Error code: 9
Module: 405
LineInfo: 476adbf26d208b4b
Fields:
Message: Failed to publish virtual machine.
--------------------
Error code: 6
Module: 405
LineInfo: 476adbf26d208901
Fields:
Message: Failed to fix filesystem on virtual machine's disks.
--------------------
Error code: 23
Module: 83
LineInfo: c61573f663f5da1e
Fields:
Message: Failed to get access to hard disk '[Davivienda DR-1] RMTSVR_mount 1402592030/_4206239D_2025_1AA8_3BFA_5D3BBF3B93EE__RMTSVR_mount_1402592030_Disk_SCSI0_0.vmdk'.
--------------------
Error code: 94
Module: 83
LineInfo: c61573f663f5d930
Fields:
Message: Failed to open raw hard disk data file '[Davivienda DR-1] RMTSVR_mount 1402592030/_4206239D_2025_1AA8_3BFA_5D3BBF3B93EE__RMTSVR_mount_1402592030_Disk_SCSI0_0.vmdk'.
--------------------
Error code: 208
Module: 83
LineInfo: c61573f663f5d784
Fields: code : 14009
Message: VMware_VDDK: The server refused connection

Thu, 06/12/2014 - 18:52
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Posts: 22
Comments: 3800

Hi,

The last error in stack is returned from VDDK API and indicates general connection failure (not necessarily "rejected" due to permissions). This issue requires separate investigation with our support team (I've not seen such symptoms before yet) and likely it has to deal with the particular setup, i.e. the place where Acronis Backup for VMware is installed (appliance or Windows Agent) + where the backup image is located + what is the connection to the DR site from the backup agent.

P.S. The VM mounting process is sensitive to the connection between the host where you mount the VM and the actual backup image location - the slower this connection is - the more chances it will fail due to disconnects.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Mon, 06/16/2014 - 06:21
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