Failed backups: The RemovePoints function Error: Failed to remove backups.

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Posts: 71
Comments: 162

I have a few different styles of backup failures in my environment. One of them is this error:
Task 'vcenter' failed: 'Failed to create a backup.
Additional info:
--------------------
Error code: 3
Module: 435
LineInfo: 555b5abba09500ab
Fields:
Message: Failed to create a backup.
--------------------
Error code: 701
Module: 64
LineInfo: 97e50e642849a37c
Fields: IsReturnCode : 1
Message: The RemovePoints function error: Failed to remove backups.
--------------------
Error code: 32
Module: 7
LineInfo: b9f78558b2f41ee1
Fields:
Message: The archive is corrupted.
--------------------'.

I did click for more information and proceeded through the site, but it took me to Acronis Support Center where there is "no information about this error".

Any idea how to recover from this error?
Happened these dates:
6/6
6/7
6/8
6/9
6/12

Tue, 06/12/2012 - 16:46
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 31
Comments: 1272

Hello KJSTech,

thank you for using Acronis Software.

Unfortuniately, there is no solution available for this issue. Please check first this steps:

  • Always use the latest build of Acronis Products. For vmProtect 7 its currently 5155. How you can find the latest version for downloading, see here.
  • Check if for the virtual Machine, that you attempt to backup, a snapshot can be created via ESX Host in your vCenter Client. If not, please contact VMware Support in order to get the snapshot up and running again.

If this does not help to solve your issue, please collect this Information:

  • Used ESX Environment (4.x, 5.x, etc), Number of Hosts, Number of Sockets
  • Number of virtual guests on the environment and number of affected machines
  • Are you using Windows Agent (ESX(i)) or virtual Appliance?
  • When using the Windows Agent, please collect Acronis Info.
  • Screenshots from your Backup plan (complete, best in edit mode) and the vault.
  • Save the logs out from the Web based GUI.
    - connect to the web interface
    - click on view and then on view logs. Click then into the log overview and then save all to file.
  • Save logs from ESX Host. See here, how to do this.

Create a ZIP Archive from this informations and contact Acronis Support. Additional Information about this step, you will find here.

If there is anything else, we can do for you, please let me know. 

Thank you.

Wed, 06/20/2012 - 11:41
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