Failed to delete old recovery points

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Posts: 3
Comments: 1

Hello and good morning

I found no real solution or topic to my issue, that's why I created a new one.
Since 2 weeks I have the problem that my old recovery points didn't get deleted automatic.

We're using 2 NAS which are using the backup task configuration and the same storage rules.
One of them doesn't have this issue, but the other one does.

Anyway here's the warning I get:

Löschen der Recovery-Punkte ist fehlgeschlagen.
Zusätzliche Info:
--------------------
Fehlercode: 119
Module: 161
Zeileninfo: 6ef4be227eff5581
Felder:
Nachricht: Löschen der Recovery-Punkte ist fehlgeschlagen.
--------------------
Fehlercode: 68
Module: 161
Zeileninfo: 266faa7c48e31604
Felder:
Nachricht: Löschen der Backups fehlgeschlagen. Speicherort-Login admin
--------------------
Fehlercode: 51
Module: 161
Zeileninfo: 3b5a8b34bb303d38
Felder: archiveUri : arl:/10B014BF-39F2-4A8C-BAAB-8F3CAAA4472F/1FA08F90-6E25-4D2B-947F-AED6CAE7F972/03C08E49-BA6A-EFDD-84CE-0522D48C0151
Nachricht: Sperren des Backup-Archivs fehlgeschlagen, da es bereits gesperrt ist.
--------------------

Maybe it's related to this error message shown below, but I get this error since half a year and had no problems with it.

VMware_VDDK: Insufficient permissions in the host operating system
Zusätzliche Info:
--------------------
Fehlercode: 208
Module: 83
Zeileninfo: c61573f663f5d76e
Felder: code : 3014
Nachricht: VMware_VDDK: Insufficient permissions in the host operating system
--------------------

Thanks for your help.

Mon, 04/13/2015 - 07:05
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 22
Comments: 3800

Hi Raphael,

According to the error message the backup files are locked by some other processes which access the location. It makes sense to try the following in the same order:

1) Reboot the Acronis Backup for VMware virtual appliance
2) Reboot the affected NAS device and re-try the backups deletion operation

If the above doesn't help please contact our support team for assistance. Remember to attach the full log (View->Show Logs->Save all to file in web console) and a listing of files with their sizes from the problematic backup location.

P.S. The last message you quoted is completely unrelated to the original issue.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Mon, 04/13/2015 - 08:06
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