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File Recovery error

Thread needs solution

Getting the below error when trying to restore:

NOTES:
1. When resotring other files I have no problem.
2. This folder does not have sub-folders and the files inside are larger: 300-1500MB

Anyone have any ideas?

Here is the error:

Message: An Archive Browse command error occurred.
Details:

Code: 27066396 (0x19D001C)
Line: B87F4DA29CC1DF91
Message: An Archive Browse command error occurred.
============

Code: 28311553 (0x1B00001)
Line: DA004EF1034B4E0
Message: Failed to get the backed up file list.
============

Code: 10551307 (0xA1000B)
Line: AF9C3BAFC04E3B6
Message: Cannot get File Iterator.
More information about this error and applicable solution may be available online in the Acronis Knowledge Base.

Manual search in Acronis Knowledge Base is available at:
http://kb.acronis.com/errorcode/

Event code: 0x19D001C + 0x1B00001 + 0xA1000B

0 Users found this helpful

Hello wwemil,

Thank you for posting.

It is possible this issue is caused by a large number of files within the archive. Please let me know how many files do you select and could you also select try to recover three or four files to localize the issue.

As a temporary workaround you can run the VM from a backup and you should be able to access your files.

Please let me know if you have additional questions.

Thank you.