Incremental FTP as Second Location Issue. Acronis reads all File Splits over and over and over

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We are looking to implement offsite storage via FTP.
In office I have create a Normal Backup Job which after a Full backup will do incremental backups.
those work great.

I setup a FTP Server in office and have the "Second location" point to the FTP.
it works.

I then copied all the FTP data and replicated the setup Offsite with same folder paths\permissions etc.
I Changed the FTP Address to the Outside source in the COPY task.

When the backup goes to then do a incremental "Second Location Copy" to FTP
it hangs at 0 %
on the FTP server I can see that it is connected and it seems to be opening\closing
each of the 280 2gig files very quickly, I assume checking to see what's there.
I can see it go through each of the files and then start over again.

Any help?
should it be behaving this way?
Or is there an index file I need as well?
Does it break when I modified the task FTP server location?
Do I need to keep all the settings the same and let it backup remote full first? (2weeks)

Thanks

Wed, 05/28/2014 - 16:59
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 22
Comments: 3800

Hi Tyler,

The setup you've done seems to be correct and it should work. During an incremental backup to offsite FTP some chunks (2GB parts) of the backup archive need to be opened in order to scan which of them need to be updated. The 2GB split size is made for FTP due to random access limitations of some FTP servers (not allowing search in larger files). The process may not hang but take some time to get all the files analyzed. It may also be a problem with particular FTP server which you use in offsite location. I'd recommended contacting our support team with the following details:

1) Clarify how long you waited for the copy job to be finished (i.e. for how long does it stay on 0% ?)
2) Capture the /tmp/ftp.log from Acronis appliance side right after such attempt. You can capture it with WinSCP tool as described in http://kb.acronis.com/content/36100 article. If you use Windows Agent then you need to enable FTP logging first as described in https://kb.acronis.com/content/2465 and attach the captured log to your support request.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Thu, 05/29/2014 - 06:52
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